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Quality Assurance Advisor, R.ph

1 month ago


Toronto, Canada Ontario College Of Pharmacists Ordre des Pharmaciens de L Ontario Full time

**Job Summary**:
**Responsibilities**:

- Review QA assessments (practice assessments, knowledge assessments, QA assessments) where the outcome is unsuccessful
- Advise registrants who are unsuccessful on the QA process and any issues. Provide support and guidance
- For the Practice Assessment: Ensure that registrants have access to coaching, where applicable
- Ensure development and delivery of practice assessment process by defined timelines
- Ensure updating and delivery of coach and assessor training
- Guide best practices with respect to assessment development and delivery
- For the Knowledge Assessment and Self-Assessment: Ensure registrants are guided and supported
- Ensure development and delivery of knowledge assessment and self-assessment process by defined timelines
- Oversee and facilitate standard setters, reviewers and writers group meetings
- Guide best practices with respect to assessment development and delivery
- Respond to quality assurance-related questions from a variety of system partners
- Update QA materials to ensure that they reflect current practice, assessment processes, and communication technology
- Research and develop materials for Quality Assurance Committee meetings. Review materials for Quality Assurance monthly panel meetings as a College resource, as assigned
- Research, prepare, and deliver quality assurance-related presentations to registrants and system partners
- Assume responsibility for projects as required or assigned
- Draft and update QA-related website content
- Continually examine work process and explore opportunities for improving efficiencies through technology, elimination or altering of work processes and make recommendations to the Manager, QA
- Contribute to quarterly and annual statistical reports and respond to inquiries pertaining to quality assurance data. Work within records management principles and guidelines for record keeping
- Other reasonable duties as assigned by the Manager, QA

**Job Requirements**:
**Education**
- Active Pharmacist license in Ontario plus a member in good standing with the College

**Work Experience**
- Must have 2 years of progressive experience in a Pharmacy environment or other relevant setting.
- Minimum 5 years of practice experience
- Regulatory experience is an asset

**Competencies**:

- Self-motivation and solid organizational skills to efficiently and effectively manage workload, deal effectively with multiple demands, and maintain composure while progressing toward desired outcomes
- Excellent written, verbal, and interpersonal skills with a demonstrated ability to build trust and relationships with system partners
- Proven knowledge of best practices in professional regulation
- Diplomacy and tact when dealing with individuals on behalf of the College; proven ability to establish and maintain effective working relationships with all internal and external system partners
- Experience in coaching and/or motivational interviewing
- Technologically savvy with the ability to leverage technological tools to enhance process efficiency
- High degree of sensitivity, discretion, and confidentiality
- High degree of emotional intelligence
- Ability to multitask
- Excellent analytical skills with attention to detail and problem solving
- Demonstrated ability to be creative and innovative; continuous quality improvement
- Progressive, forward-thinking, flexible and adaptable

**Working Conditions**:
**Physical & Sensory Demands**
- Intense auditory and visual concentration
- Prolonged periods of sitting

**Work Environment**
- Mostly office work

If you are interested in joining the College, please forward your cover letter and resume in confidence by **September 22, 2024** stating salary expectations.
- OCP is committed to supporting accessibility and diversity._
- Requests for accommodations can be made at any stage of the recruitment process._
- Applicants need to make their requirements known when contacted._
- We wish to thank all applicants for their interest in this position. We will only contact those whose skills, knowledge and experience most closely match the requirements of the position._