Parts Manager

6 months ago

Edmonton, Canada Martin Motor Sports Full time

**Company: Martin Motor Sports**

**Location: Edmonton (West)**

**Parts Manager**

**Team up with the Best People and the Best products**

Are you looking to take your career to the next level? As a Parts Manager, you will have the opportunity to manage the parts operations within the store, return on investment through; optimizing Parts Department processes to ensure internal and external customer satisfaction, growing profitable parts sales, exercising disciplined expense control, attracting, and retaining outstanding talent and effectively engaging department personnel. Don't miss this chance to advance your career and make a significant impact in driving success

THE COMPANY:
We’ve been in the business of creating adventures for over 50 years. Martin Motor Sports is the number one Marine and Power Sports dealership in Western Canada, and we aim to prove why. Work where extraordinary happens
- it’s what we do together that sets us apart

THE POSITION:

- Develops and maintains effective Parts Department processes to ensure internal and external customer satisfaction.
- Creates annual Parts Department goals and budget, in alignment with the organization’s financial and operational objectives.
- Develops and executes Parts Department marketing plan and monitors monthly to ensure sustained revenue growth and achievement of departmental goals.
- Develop and implement practices that provide an above average level of customer satisfaction for Parts department customers. Implement means of measuring customer satisfaction and make changes as necessary to provide necessary levels of customer service.
- Works with the sales team to coordinate customer clinics, demo days and related promotional events.
- Identifies and develops new customers and business opportunities to achieve department growth.
- Work closely with the Parts Asset Manager to maintain an effective and accurate parts inventory control system that meets the needs of internal and external customers.
- Participates in evening and weekend customer events (trade shows, customer appreciation, and any necessary help required in other branches to ensure similar event success is achieved across the company).
- Assures timely completion and submission of all Parts warranty claims and parts returns within the required time frame to receive maximum credit.
- Analyze the needs of the department and develop a long-term continuous plan to ensure that we have the necessary personnel to meet the needs of the department. Recruits, hires, develops, and retains key talent to meet these needs.
- Develop and implement an effective training program for all department staff members that meet the goals of the organization.
- Effectively manage and develop the parts team through effective performance management processes done on an annual basis (include input the Asst. Parts Mgr when applicable)
- Ensure that proper Health and Safety processes are in place to create a safe and efficient work environment. Maintain a high level of cleanliness and housekeeping that exhibits a high degree of professionalism.

YOUR SKILLS:

- Minimum of 3 years of Parts Management experience (or Assistant Parts manager).
- Journeyman Parts Certificate (or equivalent years of trade experience).
- Ability to speak effectively one-on-one and in front of a group.
- Basic understanding of financial principles relative to Parts Department operations.
- Excellent negotiating/conflict resolution skills.
- Solid coaching and employee development skills.
- Familiarity with our Products is preferred.

WHY SHOULD YOU APPLY?
- Full benefits package (RSP, Life & Disability, Medical/Dental)
- Employee Assistance Program
- On-the-job Training.
- Employee Discounts

INTERESTED?

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