Associate, Cm, Crisis

6 months ago

Toronto, Canada BMO Financial Group Full time

100 King Street West Toronto Ontario,M5X 1A1

BMO Capital Markets is a leading, full-service financial services provider. We offer corporate and investment banking, treasury management, as well as research and advisory services to clients around the world. #bmocapitalmarkets

The **Associate **is part of the Capital Markets Crisis & Continuity Management (CM CCM) Team within the Capital Markets Operational Risk and Resilience (CM ORR) group. This is a 1st line Business Continuity Management and Incident Response function with global responsibility for the design and implementation of event response protocols through maintenance of business continuity documentation, the facilitation of business continuity testing, and the execution of tabletop exercises.

The Capital Markets Operational Risk and Resilience (CM ORR) group is part of the Capital Markets Office of the C.O.O. (CM OCOO). The business operates at a quick pace with exceptional quality and high expectations; as such the role requires the same pace coupled with high quality execution of deliverables.

**Key Roles & Responsibilities**:
Crisis and Continuity Management (60%)

Business Continuity Documentation:

- Responsible for Business Impact Assessment (BIA), Business Continuity Plan (BCP), Risk Assessment (RA), and Test Summary Report (TSR) documentation updates across all of CM globally
- Interact directly with LOBs, including senior executives, to gather information for document updates and approvals
- Develop efficient, streamlined processes for information gathering and executive signoffs on documentation
- Partner effectively with enterprise Resilience and Integration (R&I) to aid in Quality Assurance (QA) Review process completion
- Manage call tree notification system updates

Business Continuity Testing: All CM Business Continuity Plan testing, including Disaster and Recovery (D/R), notification system management, 3rd party/vendor testing, Alternate Work Area, BCP Walkthrough

Incident Management: All CM event management, including scenario planning, tabletop exercises, response protocol, and documentation maintenance

Operational Resilience (20%)
- BPS: Biannual refresh of the Critical Business Products/Services (CBPS) List which have considerable systemic impact internally, and externally
- Impact Tolerance: Biannual update of the Impact Tolerance Statement ensuring impact tolerance(s) are updated as business needs change
- Scenario Testing: Conduct Scenario Testing with Ops Res team to identify gaps/vulnerabilities and establish actions plans for remediation (if required)

Operational Risk (20%)
- Provide support to Operational Risk assessments, projects and initiatives that fall within the Operational Risk & Resilience mandate(s), as required.

**Skills**:

- Excellent organizational skills with ability to create/execute a detailed plan for short
- and long-term work
- Build positive stakeholder relationships within GM, I&CB and OCOO and across Corporate Support Areas in order to garner support, advice and partnership that enables execution of the role
- Methodically problem-solve across a continuum that ranges from simple day-to-day issues to highly complex business, technical or regulatory issues
- Communicate effectively (verbal and written) at all levels of the organization, including the most senior executives, including drafting communications and running calls and meeting. Ability to represent Capital Markets at senior industry discussions, with regulators and internal & external auditors
- Proactive in work and responsibility. Ongoing self-study about Capital Markets, emerging regulatory and industry issues, BMO business priorities, and best practices. Ability to adapt and quickly develop in-depth understanding of new/different initiatives, requirements, or roles

Personal Attributes:

- Service oriented, team player
- Confident, leader
- Problem solver, decision maker, proposes solutions
- Motivated, self-directed
- Strong verbal, written and interpersonal communication
- Calm under pressure, ability to execute while manage competing priorities
- Humble, ability to laugh at self
- Anticipate needs and requests

Education/Experience:

- Undergraduate degree in Business Administration, Risk Management, Economics, Finance and/or relevant background
- Graduate degree or professional designations in related discipline would be an asset.
- 5+ years of Banking/Financial Institution/ Management Consulting experience with relevant Business Risk exposure, including but not limited to Business Continuity, Operational Risk, Regulatory Compliance, Cyber Security, Third Party Risk, Technology Resiliency, Legal, AML, etc.
- Good understanding of the regulatory landscape and industry practices with respect to Business Continuity Management, Operational Resilience and Operational Risk
- Experienced in and effective at responding to and dealing with significant problems and crises
- Demonstrated technical understanding of Capital Markets product

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