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Client Service Manager

4 months ago

Mississauga, Canada Apex Group Full time

Client Service Manager

Location: Mississauga, ON, Canada
Date Posted: Apr 10, 2023

**Description**
- The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Apex has continually improved and evolved its product suite by surrounding these core administrative services with additional products spanning the full value chain of a fund; from information delivery and regulatory products to fund platforms and tax services. The globally distributed service model has rapidly expanded through a combination of organic growth and more recently bolstered by acquisition. Service is now delivered by over 10,000+ staff across 50+ offices. The Apex Group administers circa $2.3 trillion in assets, including the investments of some of the largest funds and institutional investors in the world.**Manager
- Private Equity Fund Accounting**

We are currently hiring at the above level within the organization. We are looking for highly motivated individuals with a particular focus on attention to detail and service standards.

The principal responsibility for the job is to oversee and assist in the client service of our Private Equity Real Estate (“PERE”) fund administration clients. The job will include oversight of the operational work for our PERE clients including coordination with work performed in other locations globally, financial statement and other fund admin reporting, client visits, global projects and client integration management.

**Responsibilities**:

- Lead the client relationship management for PERE clients
- Actively cross selling our suite of services to our client base
- US GAAP & IFRS reporting standard for various fund structures
- Assisting in the development of new & existing global client relationships, optimizing service offerings, productivity and profitability
- Management of the complete audit process
- Assist in the management of the NAV preparation and review process for our PERE clients
- Ensuring adherence to documented procedures and policies
- Work on the integration of large fund administration mandates
- Collaborating with operational centres
- Working on ad hoc internal and global projects (as required)
- Ensure all deliverables are met on a timely and accurate basis
- Approximately 5+ years’ experience
- A high degree of commercial awareness and client service focus
- Prior experience working in the industry
- Strong leadership skills and supervisory experience of other professionals
- Excellent organizational and communication skills and the ability to work on own initiative consistently producing accurate and timely work
- Good interpersonal skills to develop working relationships with colleagues, clients, other divisions and professional intermediaries
- A professional accounting qualification a plus
- Demonstrated ability to automate processes
- Knowledge of investor KYC and AML requirements

**What you will get in return**:

- This is a dynamic position involving a broad variety of responsibilities.
- Interact with colleagues, banking professionals and other fund service professionals.
- Flexibility to both work as a team and independently to meet deadlines and improve processes.
- Opportunity to work for a diverse and inclusive global financial services firm with operations in over forty countries.

**What you will get in return**:

- A high level of visibility within a large organisation on an upwards trajectory
- The ability to define marketing processes to drive innovation and have a tangible impact on the business
- Be part of a dynamic and fast-paced team that makes a genuine impact on revenue and sales pipeline.
- Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly.
- Opportunity to work with a diverse, agile and global marketing team.
- The opportunity to innovate, bring discipline to brand activity and really make a difference.

**Additional information**: