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Program Coordinator
4 months ago
Full Time - 37.5 hrs per week
Competitive salary and benefits package
The Program Coordinator is responsible for intake, settlement & referral services for clients and performs all functions related to the program. Additionally, the Coordinator trains and assists settlement counsellors under the supervision of the Department Manager.
**DUTIES AND RESPONSIBILITIES**
- Ensure high quality of program delivery for clients as well as appropriate training for the volunteers of the program
- Organize orientation/information sessions for new immigrants on various topics of interest
- Complete the ISP satisfaction survey by interviewing clients, volunteers and partners
- Manage volunteers in the program in collaboration with the department and with CIWA volunteer program
- Participate in outreach activities by doing presentations, distributing promotional material, contacting community groups and attending CIWA display at various events
- Liaise between community organizations and CIWA regarding delivery of the program
- Assist clients with information, referrals and support counselling, as required
- Provide data entry and maintain accurate records
- Co-ordinate the operation of the legal clinic as required
- Report on activities, delivery and outcome of the program to the Department Manager
- Provide training and mentoring to program staff
- Assist Settlement staff in providing counselling services to high risk clients
- Collaborate with the Department Manager to ensure program demands are met
- Train Settlement staff on outcome measurement framework
- Ensure client data entry is complete in CMS and iCARE databases
- Assist with program reporting requirements including narratives and final reports
- Attend and participate in CIWA events
- Other duties as assigned by the Department Manager including requests for additional paid hours on a temporary basis when needed
**STANDARDS OF PERFORMANCE**
- Ensure that professional approach is aligned with CIWA values
- Maintain a positive working relationship with all staff and volunteers of CIWA
- Maintain a positive image and professional work habits and represent CIWA in a professional manner
- Demonstrate a high level of initiative and enthusiasm
- Maintain confidentiality at all times
- Demonstrate and high level of administrative and IT capacity
QUALIFICATIONS
- Post-secondary education in the areas of Social Sciences and/or Humanities
- Extensive experience with client service and program planning
- Supervisory experience, ideally in a not for profit environment, is required
- Proven experience in proposal/report writing
- Computer literacy and strong communication skills including writing skills
- Experience working with immigrants dealing with multiple barriers
- Appreciation and knowledge of cultural diversity/experience working with an immigrant population
- Strong team work skills and the ability to work using a participatory management style
- Second language is an asset, Arabic, Farsi preferred
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