Video Conferencing

3 weeks ago

Halifax, Canada Province of Nova Scotia Full time

**Salary**:$2,640.65 - $3,215.50 Bi-Weekly / $68,656.90 - $83,603.00 Annually (PR 14)

**Position Type**: Temporary

**Benefits**: Paid Holidays, Vacation, Sick/Family Leave, Health, Dental, and Defined Benefits Pension

**Location**: Halifax

**Department**: Cyber Security and Digital Solutions

**Union Status**: NSGEU-NSPG

**ABOUT THE DEPARTMENT OF CYBER SECURITY AND DIGITAL SOLUTIONS (CSDS)**:
Welcome to the Department of Cyber Security and Digital Solutions (CSDS), the guiding force behind digital transformation within the Government of Nova Scotia. Formerly known as the Nova Scotia Digital Service (NSDS) within the Department of Service Nova Scotia and Internal Services (SNSIS), we have evolved into a standalone department with a focused mission.

At CSDS, we support government departments and partners in their digital transformation journeys. We don't just implement digital solutions; we navigate the complexities of digital transformation, modernizing outdated systems and ways of working. Our role is to ensure that digital services are user-centered, efficient, and make a real difference to Nova Scotians.

Our team is diverse and passionate, championing innovation and embracing the richness of multiple perspectives. We're not just an IT department; we're a community dedicated to enabling digital transformation and bolstering cybersecurity across the province.

**_Join us at CSDS as we shape the future of digital services in Nova Scotia,_**
**_and make a real difference to Nova Scotians_**

**The Mission**:
As a Video Conferencing & Collaboration Services Technical Analyst, you will be part of a multi-disciplinary team working alongside technical architects, specialists, and product managers. Do you thrive on new and innovative efforts that make a positive difference in people’s lives?

Are you one who moves beyond the status quo and has a track record of helping organizations adopt new, digital ways of doing business? Do you want to be a part of a team focused on modernizing government and Healthcare through digital services?

If so, then you will want to be a part of our Digital Communications Team. Here is your chance to tell us what distinguishes you from others and how you would create value for the Government of Nova Scotia.

**Who You Are**:
You are passionate about people’s experiences and want to make people’s lives better. You’re curious, and your humbleness helps you learn and grow. You love to collaborate across roles and organizations, and you can create a path forward from uncertainty. You are comfortable inspiring others with your communication skills whether they be senior leaders or technical teams.

You share our values of Respect, Integrity, Diversity, Accountability & The Public Good, have a passion for service excellence and actively promote and encourage the importance of people, teams, diversity, and culture.

**Primary Accountabilities**:
Reporting to the Manager, Video Conferencing & Collaboration Services, the Technical Analyst (CSO 3) specializes in multiple area(s), providing guidance and support services. This role ensures effective availability, deployment, decommissioning and maintenance in their specialty area(s) related to hardware, infrastructure, software, video conferencing, peripherals, communications equipment and IT assets for the Government of Nova Scotia in a manner that meets or exceeds the established customer service standards. This is a key role in our department and supports the core ITIL Service Support processes to ensure client excellence is provided at all times.

The key responsibilities you will have are:

- M365 Specialist in Teams
- Microsoft Teams Rooms (MTR) setup and maintenance
- Provincial Poly Video Conferencing infrastructure support and maintenance
- Tier 1 and 2 support of the Provincial Virtual Care network
- Maintaining and monitoring Digital Signage hardware and software
- Maintaining and monitoring Mass Notification SaaS
- Incident resolution and tier 1 escalations
- Change management submissions
- Participate in cross functional/cross departmental projects
- Work with other members of the multi-disciplinary team to turn requirements into user-centered services and help promote best practices
- Work across government and with various stakeholders and sectors to build collaborative relationships.
- Exhibit exceptional client service skills and provide timely and efficient service delivery within established standards
- Ensure end-users are well-informed of the necessary steps to resolve their issues
- Maintain a professional and positive attitude when interacting with end users, partners and coworkers.

**Qualifications and Experience**:
To be successful in this role, you will possess a bachelor’s degree in computer science; or have graduated from a recognized Information Technology program (or the equivalent combination of training and experience).

You will also have the following skills or experience:

- Two plus (2+) years

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