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Parts Specialist

5 months ago

Fort McMurray, Canada Paramount Parts Full time

**Reports to**: Sales Manager

**Job Summary**

Responsible for the handling or orders and requests for parts, greeting and serving customers, preparing merchandise for display and for supporting the overall store operations to meet customer service and operational standards. This role plays a key role in achieving the store’s sales and customer service objectives.

**Core Functions**
- Sells and advises customers on automotive parts, products and/or services
- Check pricing and availability of parts
- Process payment, provide customer with paperwork
- Examine returns for proper parts and issue credit when warranted
- Maintain the highest level of professionalism and customer service at all times

**Area of responsibility**

Customer service and sales

**Main responsibilities**

Customer Service (60%)
- Responsible to provide assistance and advice to customers from start to finish of their transaction
- Actively listen to customers needs’
- Communicate courteously and professionally with customers
- Ensure customer has the correct parts/products
- Handle refunds and/or compensation to customers
- Provide the highest level of customer service to customers

Sales (40%)
- Assist customers locate parts within the store and make appropriate recommendations based on individual needs
- Ensure all appropriate information is contained on the invoice
- Ensure customer leaves the store with the right part / product

Complete the balancing at the start and end of shift of all cash, credit and debit transactions

**Skills / Education / Qualifications**
- Experience and/or knowledge of the automotive sales market or automotive parts sales is required
- Customer service experience is required
- Minimum of 2-5 years’ experience in a related industry
- Related university/college degree/certificate/diploma would be considered an asset
- Professional membership(s) in automotive or related industry/associations would be considered an asset
- Proven problem-solving and analytical skills to interpret performance
- Excellent oral and written communication skills, plus a good working knowledge of Microsoft Office required
- Must have a valid driver’s license and consent to a driver’s abstract on an annual basis

**Complexity of problems to be solved**
- Ensures customer service is primary focus
- Maintains the highest level of professionalism with Senior Management Team, direct reports, store employees and customers

**Direct reports and Financial Management**
Number of direct reports: 0 | Annual budget: Not applicable

**Work relationships / Contacts **(indicate the type of internal and external contacts and state the purpose of these contacts)
Key interface with all levels of staff, including Senior Management Team, administration/accounting, operations personnel, suppliers, customers

**Key competencies**
Excellent customer service skills, attention to detail, results driven, sense of priorities, listening and teamwork skills, action-oriented, initiative, capacity to distinguish and recognize numbers and letters (both written and/or spoken). Capacity to accomplish several tasks. Strong organizational skills.

**Other**
Positive and helpful attitude, professional appearance and behavior. Availability to physically participate within the store as required. Follow and model all company policies and procedures. Availability to work beyond store hours as required. Other duties as assigned.

**Job Category**:Permanent**Job Type**:Full Time**Job Location**:Fort McMurray