Digital Education Specialist

5 months ago

Toronto, Canada Unity Health Toronto Full time

**DIGITAL EDUCATION SPECIALIST - TECHNICAL SOLUTIONS** (JOB ID: 1135)**:
**Summary**

As an Academic Health Centre and teaching institution, education is a core business of Unity Health Toronto complementing patient care and research. The Education Portfolio at Unity Health provides leadership and support to the learning needs of all staff, students, clinicians, residents, patients and their families while exploring new ways to meet those needs with emerging technologies, resources and industry best practice.

The Digital Education program supports the design and development of online learning initiatives across Unity Health Toronto. As experts in both educational technology and adult learning, the Digital Education team helps stakeholders across the organization take their projects from concept to fruition. Typical projects include creating an interactive e-learning course; developing an online quiz; posting a video or digital resource; coordinating enrolment for synchronous education sessions; performing administrative functions and providing technical support for the learning management system (LMS). The Digital Education program also provides strategic direction and consultation for enterprise-wide projects or policies that contain a digital education component.

**Duties and Responsibilities**

Reporting to the Director, Technology Enabled Education, the Digital Education Specialist responsibilities include:

- Providing ongoing development, maintenance and oversight for the LMS at Unity Health;
- Production of new learning experiences delivered through electronic media, e.g., eLearning modules/assets, while acting in the capacity of a key member of the Education Portfolio;
- Performing Learning Management System (LMS) technological and administration accountabilities and providing technical support;
- Performing Vendor management responsibilities, including managing learning technology Vendor relationships;
- Liaising with peers in other hospitals to ensure adherence to industry best practice;
- Creating and promoting an organizational culture of learning at Unity Health;
- Facilitating learning and training initiatives where appropriate;
- Participating in Accreditation process as required.
- Utilizes authoring tools, graphic design tools, scripting languages and animation software (including narration and video components) to create, maintain and improve eLearning modules;
- Leverages authoring constructs such as branching, looping, counters and answer evaluation/remediation;
- Reviews content and modules to ensure that content is up to date, modules evolve to meet emerging educational needs/trends and obsolete modules are decommissioned/updated;
- Investigates and implements opportunities for further integration of LMS with Hospital systems and processes, where appropriate;
- Develops reusable assets that can be leveraged by course developers;
- Adheres to and incorporate adult education principles in the development and delivery of technology based education
- Creates and maintains course catalogues and packages within the LMS;
- Coordinates with internal stakeholders to develop learning paths within the LMS for specific staff populations;
- Provides training to local educators and end users on the system;
- Develops and implements appropriate metrics and Produces reports on user access and completion of training through the LMS, LMS usage in general and custom reporting, as appropriate, to support Unity¿s needs;
- Works with vendor and/or IT to facilitate software installation, system modifications, maintenance, upgrades and customization, as needed;
- Supports data migration as required;
- Participates in education portfolio and organizational learning/development planning activities;
- Develops, monitors and reports metrics related to learning technologies and outcomes;
- Revises metrics, as needed, to support the achievement of corporate objectives and projects;
- Analyzes reports to determine gaps, waste and inefficiencies.

**Qualifications**
- Completion of a recognized degree or training program in Multimedia development, education, information technology, web development or recognized equivalent required;
- Five (5) years related experience in an e-learning development, instructional design and/or learning technology solution role required;
- Knowledge of leading and emerging practices in e-learning and other learning technologies required;
- Demonstrated knowledge of instructional design and adult learning theory required;
- Experience working in the healthcare industry preferred;
- Demonstrated experience with third party authoring tools for the development of online courses required;
- Demonstrated experience with administering an organizational learning management system required;
- Demonstrated experience in measurement and evaluation of the effectiveness of e-learning and other technology based learning preferred;
- Experience working with Trainers/Educators to convert existing cur

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