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Server

4 months ago

Calgary, Canada Lulu Bar Full time

***

Lulu Bar is looking for an experienced server to fill out their team on a full-time or part-time permanent basis. Servers are responsible for several functions including, but not limited to, providing first class customer service to all guests in a prompt and professional manner, educating guests on menu items, processing transactions, payments, while maintaining cleanliness in all areas of the restaurant and bar. If you enjoy an elevated dining experience in a casual work environment and are looking to meet some great people who have a passion for interesting food and delicious drinks, then we would love to meet you.

**RESTAURANT SUMMARY**

Lulu Bar is an escape from the ordinary. Its welcoming vibe is reminiscent of hidden gems from your last vacation, only better because it’s right here in your own backyard. With a healthy, Pacific-inspired menu, Lulu’s wood-fired food is light and fresh — but heavy on flavour. Lulu Bar’s fare is a tribute to the Pacific Ocean and many of the regions that touch it, with influences from Asia to Hawaii, California to British Columbia. Lulu’s fun, light, and refreshing drink menu is equally well-travelled. Its sake, beer, and creative cocktail offerings will make you feel like you’re far from home — and we like that.

**COMPENSATION**
- Hourly wage: $15 per hour
- Gratuities
- Extended health benefits after three months for all employees working an average of 28+ hours a week.
- 25% Company-wide food & beverage discount & access to frequent local business discounts/specials

**DUTIES & ESSENTIAL **RESPONSIBILITIES**
- Welcome and greet guests in a friendly manner making them feel comfortable and letting them know you are there to personally take care of them.
- Inform guests of specials and menu changes.
- Make recommendations you genuinely feel guests will enjoy.
- Answer questions about food, beverages and other restaurant functions and services.
- Take food and beverage orders from guests, enter orders in point-of-sale system and ensure accurate orders are relayed to the kitchen and bar.
- Deliver food and beverages from kitchen and bar to guests in a timely matter.
- Perform side work at the start and end of each shift as required by service station assignment.
- Maintain clean service areas.
- Monitor and observe guests dining experience, ensuring guests are satisfied with the food and service. Respond promptly and courteously to any requests.
- Prepare final bill, present check to guest, accept payment, process credit card charges or make any necessary changes.
- Be ready and willing to assist fellow servers as situations arise.
- Be ready and willing to assist bus person with clearing and resetting tables.
- Thank guests for their visit and invite them to return.
- Be available to provide support as needed to ensure the smooth and efficient operation of the restaurant as directed by the FOH Manager.
- Complete end of shift cash out procedures as directed.
- Execute additional tasks are required.

**QUALIFICATIONS, KNOWLEDGE & SKILLS REQUIRED**
- Minimum 2 years’ experience serving, or bartending required
- Wine and cocktail knowledge is considered an asset.
- Strong communication skills to establish relationships with employees, partners, vendors, and guests.
- Ability to fluently communicate in both written and verbal English.
- Must have knowledge of dining room and service procedures and functions.
- Possesses basic math skills, can handle money, and operate a point-of-sale system confidently.
- Pro Serve Certification required but can be obtained within 30 days of hiring.
- Be able to work in a standing position for long periods of time (up to 5 hours).
- Able to safely lift and easily maneuver trays of food or beverage weighing up 25 pounds.
- Must be over 18 as alcohol service and open scheduling availability is a requirement.

**BEHAVIOURS REQUIRED**
- Personable, upbeat, and confident individual with a problem-soling mindset.
- Team player with great multi-tasking skills and eager to learn.
- High-level interpersonal and communication (both written and oral)
- Well organized with a strong attention to detail and exceptional time management
- Takes ownership of duties, shows initiative and is proactive
- Lead by example with a positive attitude, great personal hygiene, a high level of dress, and a welcoming demeanor
- Possess good judgment and problem-solving mindset
- Flexible, must be willing to work a variety of hours, including days, evenings as well as weekends and holidays based on the business needs.