Principal Cloud Solutions

4 weeks ago


Toronto, Canada CDW Full time

Key Areas of Responsibility
- Deliver and help promote ITSM Simulations for marketing to new and existing customers.
- Deliver ITSM simulations to customers on the front of projects, coupled with assessments.
- Lead and manage Roadmap Maturity Assessments with our customers.
- Create a repeatable methodology for the Roadmap Maturity Assessment delivery
- Help coach and develop other technical resources to be able to expand Assessment delivery capacity.
- Help Deliver Organizational Change Management (OCM) workshops to provide a framework for customers' leadership teams to become educated on and help them to utilize the OCM toolkit for management change as the organization matures.
In partnership with ServiceNow Solutions leadership team, assist in the expansion into 2-3 more transformational services that can be used to assist customers on their maturity journey. This will include the formation, piloting, delivery and formal development of the new services.
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Education and/or Experience Qualifications
- 10 years of progressive technical expertise in Software or IT Services Management



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