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Application Production Support Analyst

4 months ago

Montréal, Canada BNP Paribas Full time

APPLICATION PRODUCTION SUPPORT ANALYST (JOB NUMBER: IT-270723-005-MN)

In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal's Top Employers in 2023. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. Note that the position may be in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in Montreal.

**The position at a glance**

The Global Markets Application Production Support (APS) group provides technical and functional support directly to the Front, Middle and Back Office in the Americas region and delivers solutions providing discreet functionality to the users. The supported systems are used globally with major server hubs in London, NY, Tokyo and Singapore. APS teams are Continuous Improvement oriented. They contribute to and lead regulation, industrialization and automation projects.

**In detail**

Production Support
- Act as first line of contact for production environment and provide Level1 /Level2 functional and technical support.
- Coordinate with Level3, DEV and Infra teams about new and recurring production issues and help in root cause analysis and timely resolution.
- Ensure issues/incidents are logged in the incident management system on time with relevant details (description, root cause, outage, downtime, dependencies, executive summary etc.)
- Contribute in projects related with updates, upgrades, obsolescence and vulnerabilities. Making sure these software/hardware updates/upgrades are meeting timeline.
- Maintain and create procedure and process documentations.

Release, Maintenance and Project:

- Participate in release cycles for functional validation on staging, pre-production and production environments.
- Release deployment, post release checks, follow communication.
- Liaise with the Development teams to ensure enhancements and bug fixes are prioritized.
- Participate in regular and required DRP and BCP exercises.

**The strengths and skills that will help you succeed**

Education
- Master/Bachelor or degree in Computer Science or IT Systems
- Minimum 6 years’ of Application Production Support experience

Technical Skills
- Excellent experience on systems like Windows, UNIX and Linux
- Excellent knowledge of databases like Oracle and SQL
- Working experience of IT tools like Geneos, ServiceNow, Autosys, Jenkins, Dynatrace etc.
- Working knowledge or familiarity scripting skills Perl, Python and PowerShell
- Working knowledge of file transfer protocols/tools like - CFT, FTP & SFTP

Leadership & Communication
- Autonomous, self-motivated and motivate new joiners in team, mentor for new joiners in team.
- Train new and existing members - to improve their knowledge and skillsets
- Improve and improvise the existing and new process / procedures to reduce the wastages and make the team more efficient and effective.
- Excellent communication skills to review the incidents, change, problem and other management procedures, processes and guidelines
- Openness to accept the new problems and issues and look for ways to solve.
- Knowledge of the English language is required

Availability
- Flexible in working on public holidays and weekend support
- Flexible in working in different shifts (as required)

**What’s in it for you**

In addition to competitive compensation, we offer flexible benefits including a family and spouse insurance program, a defined contribution pension plan and paid days for volunteering. Hybrid work arrangements, such as remote working up to 50% and flexible working hours are available for most positions. BNP Paribas provides excellent training and personal development programs, as well as opportunities for career development within the company and internationally.

To find out more about our range of benefits, click here

**What you need to know**
- If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. BNP Paribas will work with you to ensure that you are able to participate fully in the process;
- You must be legally eligible to work in the Greater Montreal area and, if applicable, hold a valid work or study permit. Physical presence in BNP Paribas’ office(s) is an essential function of this position;
- Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. These will be clearly mentioned in the qualifications of the position;

**Diversity, Equity and Inclusion (DE&I) at the heart of our commitments**

At BNP Paribas all employees are on an equal footing allowing us to create a work environment that values and respects people for their talents, skills and competences.

BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national