Receptionist

**Join Our Team**

Since opening our first retirement community in 1989, Berwick Retirement Communities has been committed to offering quality retirement living and now owns eight residences across BC. We are proud to be Island owned & managed.

Berwick Retirement Communities promotes an environment which integrates hospitality with superior customer service and care. As a member of the Berwick team, you will uphold a philosophy that respects choice, independence, and autonomy for our residents.

**Berwick Comox Valley**retirement community is looking for a **Receptionist** who is reliable, authentic, and excited to make a difference in the lives of people. As part of a dynamic team environment, your unique sense of humour, optimism, and ability to work well with seniors, will lead to a flourishing career with a company that supports your personal and professional growth.

**Schedule**:
This position is **casual** and the hours will be as needed.

**Pay**:
Starting wage is **$27.10** per hour ( includes provincial wage subsidy ), plus shift differentials as applicable.

**Benefits**:

- Employee Assistance Program
- Discounted Meal Program
- Complimentary Onsite Gym Use
- Vacation starting at 6%
- Employee Perks Discount Program

**Position Summary**:
Reporting to the Office Manager, the Receptionist provides reception, switchboard and general office duties and maintains efficient operations of the front office. Responds to inquiries from residents, staff and the public in a polite and courteous manner. Provides administrative support to the General Manager and various department managers. Maintains resident files, processes resident move in/out documentation and maintains the resident billing system. Maintains BRIT transactions and petty cash fund. Manages all resident and company information in a confidential manner and in accordance with the freedom of information and protection of privacy act. The receptionist is responsible for covering in absence of the Office Manager during days off, sick leave, and vacation.

Is responsible for “Emergency Response” for the building and its occupants.

**Qualifications Required**:

- High School completion and experience in a related office and administrative field (minimum of 2 years)
- Self-motivated team player with excellent judgment and interpersonal skills with co-workers, seniors, and the general public
- Valid Emergency Level 1 First Aid Certificate and CPR
- WHMIS Certification
- Emergency response training in the handling of emergency situations such as power outages, fire, earthquake and medical emergencies
- Ability to read, write, and speak English proficiently and understands verbal and written instructions
- Good interpersonal skills and ability to effectively interact with the various individuals involved in providing holistic care in a flexible resident focused environment
- Friendly and professional demeanour in person or over the telephone
- Demonstrated ability to organize and prioritize tasks while meeting deadlines
- Flexibility and adaptability to change while dealing with constant interruptions

Note: A criminal record check is required pursuant to the Criminal Records Review Act for working with vulnerable adults. Current TB test also required, as well as proof of Covid-19 vaccination(s).
- **What our staff are saying about working with Berwick Retirement Communities**:_
- “Berwick is like no other company that I’ve worked for. I feel supported in my role to be creative and to try new things and there are always opportunities to learn and grow. We have such a dynamic team of staff and residents who really care about one another, and we have a lot of fun together. I couldn’t ask for more in a workplace.”_
- Rachelle, Active Living Manager, Berwick Royal Oak since 2021._
- It has been my pleasure to work at Berwick these past years as a Resident Care Aide. I have enjoyed sharing many touching moments with residents and staff; they are all like family to me._
- **-**_Heather, Enhanced Living Services, Berwick House since 2008._
- Working at Berwick has been a very meaningful and rewarding experience. Being able to connect with the residents and the staff in many different aspects makes each day special. The teams all work well together and complement one another to make your day feel very successful._
- Melissa, Operations Support Manager Berwick on the Lake since 2021._
- I love working with the Marquise and Berwick team. Together we are a family who demonstrates pride, dedication, loyalty within our team. It is so easy to come to work when you absolutely love your job. It is a pleasure to watch my team grow with our residents as it brings them so much joy to listen to their stories; residents become our family as well._
- Marlo, Director of Hospitality at Berwick Comox Valley since 2015._

**Job Type**: Casual

Pay: From $27.10 per hour

Application question(s):

- Have you had both Covid vaccinations?

**Experience**:

- Administrative: 1 yea