Contract Services Supervisor

5 months ago

Kamloops, Canada Great Canadian Railtour Company Ltd Full time

**Purpose**

Rocky Mountaineer is the world’s largest privately owned luxury passenger rail service. We are committed to living our values: Create Meaningful Moments, Be One Team, Achieve Extraordinary Outcomes.

Reporting to the Senior Manager, Mechanical Planning, the Contract Services Supervisor is an integral member of the Rocky Mountaineer team. The Contract Services Supervisor will manage, monitor, and coordinate our rail car servicing partners throughout our network to ensure completion of tasks and certify brand standards are maintained for our teams and our guests. This position will be responsible to communicate and schedule with multiple vendors, audit quality of workmanship and safety compliance, and ensure invoicing is accurate for services received.

As a Rocky Mountaineer team member, you will be working alongside a diverse group of people who are committed to working together, supporting our values, and ensuring we are always on brand as a world class luxury rail tour company.

This job is deemed Safety Sensitive. This position requires the incumbent to periodically access an active railway area where impaired performance could result a significant incident affecting the health and safety of team members, guests, team members, the public, property or the environment.

**Compensation**
- The base salary offered for this role is $60,000 - $72,000 per annum and can vary based on job-related expertise, qualifications, experience and internal equity.
- Eligible for Rocky Mountaineer’s Bonus Program

**Eligible Benefits**

Rocky Mountaineer supports our team members’ health and wellness by providing a comprehensive medical plan with 100% employer paid premiums, some of which includes:

- Medical, Dental, Vision, Life Insurance
- Short term disability, long term disability, and Accidental Death & Dismemberment policy
- Travel emergency assistance
- Vacation time, sick time, and company holiday pay
- Up to 5% RRSP and/or TSFA match
- Two complimentary annual train tickets after first year of employment

**Key Areas of Accountability**

**Contract Services Management and Quality Assurance**
- Interpret third-party contracts to oversee the execution of contractors for rail car servicing
- Work proactively to ensure all contracted services are secured
- Negotiate cost savings and efficiencies for rail car servicing contracts
- Ensure timely and accurate invoicing from contractors and partners
- Track movement of all trains to keep contractors and partners fully informed
- Lead and maintain safety compliance through auditing with documentation to support
- Deliver site specific safety orientation/training to contractors and team members to lead and support our safety culture
- Lead and support company initiatives to achieve corporate goals and exceptional guest experience

**Stakeholder Management**
- Develop, maintain, and foster positive relationships with contractors, partners, and team members
- Travel to other cities throughout our network including Vancouver, Banff, Jasper, etc.
- Support the operating plan through meaningful interdepartmental relationships

**Safety**
- Comply with all Canadian Railway Operating Rules (CROR), and General Operating Instructions (GOI) and all other safety policies, procedures & rules
- Identify & report safety hazards, escalate unsafe conditions to management or H&S Committee
- Ensure all contractors are safety trained and certified in each location
- Must wear required PPE as prescribed by Rocky Mountaineer and host railways
- Maintain basic first aid level provided by Rocky Mountaineer

**Operations**
- Support the successful execution of the RM Maintenance Model and Operating Plan
- Ensure all business needs are met in a timely, efficient manner
- Support 5S Lean methodology to seek continuous improvement efficiencies
- Provides support during Emergency Operations (EOC)

**Mechanical**
- Support the completion of special work orders outside regular rail car servicing scope
- Ensure rail car servicing related equipment is functional and maintained
- Provide support to various projects as the situation arises
- Required to train for and perform safely additional duties to support the operating plan

**Qualifications**

**Education, Certification, Licenses**
- High school graduation or equivalent
- Post-secondary diploma/degree is an asset
- Class 5 BC driver’s license
- First Aid certification, an asset
- 5S or Lean Experience, an asset

**Experience/Skills**
- 2 years project and people leading experience
- Experience with accounts payables and receivables
- High attention to detail, analytical & critical thinking skills required
- Proficient with MS Office suite and general electronic device comfortability

**Work Environment**
- Physical demands may require lifting to 50 lbs. on occasion
- Rail industrial site that requires walking and sitting throughout the day
- 24/7 operation that may require varied work schedules
- Indoor/outdoor working environment

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