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Support Staff

4 months ago

Ottawa, Canada Canadian Addiction Treatment Centers Full time

**Division**: Ontario Addiction Treatment Centre

**Location**: Ottawa West, ON

**Job Type**: Full-Time Permanent

**Hours**: 30-40. Must be available every other weekend.

**Pay Rate**: $17.37 per hour

**Union**:This position is represented by U.F.C.W. Local 175.

**Reference ID**: 001-OATC-1492

Come join our growing organization as a part of a high-performing CARE team that is committed to changing the lives of people suffering from addiction

**WHAT YOU’LL LOVE ABOUT CATC**:
**AS A MULTIDISCIPLINARY HEALTHCARE TEAM - TOGETHER, WE CARE**:
**C**ompassionate | **A**ccessible | **R**espectful | **E**xperts in Addiction Medicine
- ** Wellness **- Benefits including Healthcare Spending Account, Employment Assistance Program, Discounted GoodLife Fitness memberships, Paid time off for vacation, illness, bereavement and mental health.
- ** Career Development**:

- Professional Development, Lunch & Learn Sessions and Access to 100+ courses within the Company’s Learning Management System.
- ** Preparation for the Future** - Retirement Savings Plan
- ** Employee Recognition** - Service Recognition Program

**ABOUT THE POSITION**:
The Support Staff is the first point of contact and provides general information to patients and the public relating to their questions, concerns and/or suggestions. The Support Staff is a multi-faceted role in which facilitates the opioid agonist therapy treatment program. The Support Staff collaborates with members of the CATC interdisciplinary team to plan, implement, coordinate, and evaluate the appropriate treatment plans to support the patient in their journey to recovery.

**YOUR DUTIES AND RESPONSIBILITIES**:

- Collaborate with members of the interdisciplinary team to plan, implement, coordinate, and evaluate the appropriate treatment plans to support the patient.
- Supervise urine drug screening, and testing using a dipstick.
- If appropriately trained perform venipuncture, ECGs and assesses other vitals as required.
- Management of Patient active scripts including script cancellation as per Rx protocol.
- Maintain a high level of competency in Electrical Medical Records use including verification of health card, scheduling, information entry and assessment, data management, and document management.
- Communicate with MRP, Pharmacy and Nurse around patient needs, change in status and all emergency situations.
- Facilitates clients in OTN sessions and conducts CARE calls.
- Responds to general inquiries and makes appropriate referrals within CATC Healthcare Team.

**WHAT YOU’LL NEED TO HAVE**:

- Strong commitment to working with individuals living with addiction and mental health.
- Completion of a High School Diploma and/or GED or equivalent is required.
- A certificate in Medical Office Administration or Health Services is an asset.
- Previous experience in Customer Service or with vulnerable populations with addiction and mental health is considered an asset.
- Provision of a recent and acceptable Criminal Reference Check.
- Current First Aid and CPR Certification is required.

**ABOUT THE COMPANY**
- Canadian Addiction Treatment Centres remains an inclusive and equal opportunity employer committed to providing accommodations for all applicants upon request at any stage of the selection process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code._