Technical Writer, Technical Operations
6 months ago
Job Summary:
Duties & Responsibilities:
- Revise and maintain all Technical Operations manuals and documents in accordance with IOSA standards and internal/external audit findings
- Maintain an organized and secure document control system
- Regularly review and revise existing documents to ensure accuracy, currency, and relevance
- Ensure all manuals and documents adhere to regulatory requirements set forth by aviation authorities such as Transport Canada and the Federal Aviation Administration (FAA)
- Actively seek feedback from users and stakeholders to identify areas for improvement in documentation
- Active participation in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operation; understand comply and promote the Company Safety Policy.
- Any other duties assigned by the Senior Manager, Regulatory Compliance and Training
Behavioural Competencies:
**Concern for Safety**: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.**Teamwork**: Working collaboratively with others to achieve organizational goals.**Passenger/Customer Service**: Providing service excellence to internal and/or external customers (passengers).**Initiative**: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.**Results Focus**: Focusing efforts on achieving high quality results consistent with the organization’s standards.**Fostering Communication**: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Qualifications:
- Diploma, Certificate or undergraduate degree in English, Technical Writing, Communications, Aviation Management or related field
- One to three years technical writing experience and document management experience
- Experience in aviation or a regulatory environment is an asset
- Proficient in Microsoft Office Suite including Word, Excel as well as Adobe
- Excellent organizational skills and attention to detail
- Excellent communication skills in the English language
- Able to work well in a team environment
- Able to commute to Billy Bishop Toronto City Airport Office (CYTZ)
Company Description:
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