Manager, Centre Operations

6 months ago

Guelph, Canada HearCanada Full time

_HearCANADA bolsters a world-class team of hearing care professionals who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide sustainable and meaningful solutions._

**What it’s all about**:
**What we offer you**:

- Competitive compensation package
- Comprehensive, employer-funded benefits package
- Healthcare spending account
- RRSP program + employer matching
- Paid vacation and personal days
- Education assistance program
- Annual health & wellness benefit program
- Mentorship and development opportunities

**What you will do**:

- Create and maintain Standard Operating Procedures by assisting in ensuring best practices are adhered to at centre level (eg. schedule management, patient recall process, patient database and files)
- Provide operations support for company-wide initiatives such as new product launches, toolkit additions, pricing updates, etc.
- Understanding industry changes and implications to centre operations
- Documenting centre needs and risk analysis to support project management in executing successful centre relocations, buildouts, and closures
- Maintain constant communication with centre teams and managers to understand opportunities in various regions
- Lead, motivate, and support organization on new initiatives/projects
- Partner with cross-functional teams to improve systems and processes
- Other related duties as assigned

**What we are looking for**:

- Degree or in Business, Operations or a combination of education/experience
- 2 years of demonstrable success in an operations manager role
- Proven ability to build strong relationships with internal/external customers and other stakeholders
- Excellent written and oral communication skills; ability to communicate appropriately with a variety of stakeholders (peers, leadership, suppliers, customers, etc)
- Strong organizational skills with the ability to work under pressure, prioritize, and manage time efficiently
- Strong Excel skills and proficiency in the MS Office Suite products
- Ability to work independently and identifying priorities, shifting as needed
- Industry experience a strong asset as well as understanding industry trends

**Job Types**: Full-time, Permanent

**Salary**: $72,000.00-$82,000.00 per year

**Benefits**:

- Extended health care
- RRSP match

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Experience**:

- Operations Management: 2 years (required)

Work Location: Hybrid remote in Guelph, ON

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