Lead Hand

6 months ago

Ottawa, Canada Paladin Security Full time

Lead Hand - Carlingwood Mall

**Site**: | Carlingwood Mall - 2121 Carling Ave

**Position**: | Full-Time Lead Hand

**Hours**: | Monday, Wednesday-Friday 0600-1400 Tuesday 0900-1700

**Payrate**: | $21.00/hour
- Patrol assigned area on foot or in a motor vehicle, as assigned, to ensure personal, building, and equipment security.
- Ensure students, staff and visitors adhere to Carlingwood Mall's policy, directives, and regulations
- Monitor activities and respond to incidents
- Assist with investigations by gathering information, photo and video documentation, and complete a comprehensive written incident report
- Liase with client and Client Service Manager to ensure smooth operation of site
- Manage, edit, and submit schedules and timesheets on a weekly basis to the PRC
- Offer support to any person in need such as providing good customer service when providing a security presence
- Perform miscellaneous job-related duties as assigned.

**Knowledge, Skills and Abilities**:

- Successfully conduct security patrols without direct supervision.
- Remain calm and effectively perform during emergencies.
- Write comprehensive reports and maintain proper written records
- Effective verbal communication skills.
- Able to detect problems and report information to appropriate personnel.
- Basic knowledge of security procedures, handling violent behaviors, and non-defensive communication.
- Able to follow, and enforce safety codes, college regulations, and procedures.
- Strong interpersonal skills, flexibility, and customer service orientation.
- Able to handle private and confidential information with a high amount of discretion.
- Present a professional image to the public.
- Adhere to our Code of Ethics in performing job requirements.
- Able to understand and follow specific instructions and procedures.
- Adapt to a variety of environmental factors while performing exterior patrols.
- Moderate physical activity including standing and/or walking for extended periods of time.

**Minimum Job Requirements**:

- Excellent verbal and written English communication skills.
- Demonstrates superior customer service skills and able to work independently
- Relevant experience, such as:

- Minimum 2 year Law and Security Diploma or Associate's Degree
- Minimum 2 years experience in Security/Loss Prevention in a retail environment
- Minimum 1 year security supervisor experience
- Must possess a valid Security Guard License in Ontario
- Must be certified in First Aid & CPR - Level C (from a WSIB-approved vendor)
- A full driver's license (G License) for the province of Ontario is required.
- Previous customer service related experience would be an asset
- Must be able to provide certifications in Use of Force (UoF) and Management of Aggressive Behaviour (MOAB)
- Applicants lacking these certifications can opt into Paladin's UoF/MOAB training program prior to their onboarding training to ensure they meet the requirements of the position
- Please be aware: The UoF/MOAB training is not paid as it is a pre-requisite, however Paladin will cover all of the costs of the training with a 6 month commitment to the position/availability

**Why choose Paladin?**
- Extensive paid industry leading training
- Opportunities for advancement and growth
- Unionized benefits (including Education Allowance & Pension Plan)
- Free Uniforms
- Annual Boot Allowance
- Security license reimbursement
- Dry cleaning & hemming/tailoring allowance
- Paid vacation & sick days
- Additional perks

Paladin Security: Making the World a Safer and Friendlier Place because we **CARE**

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

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