Qc/depot Repair Technician

3 months ago

Toronto, Canada ZEISS Group Full time

What we're looking for:
This position is responsible: for performing quality checks (QC) on instruments and parts returning from the field whether from demo loan or customer return for credit; managing MED inventory returned from the field; preparing export documentation for instruments and parts returning to the factory for repair or credit; performing instrument installations and in-house repairs.

What you'll do:

- Perform quality checks (QC) on instruments and parts returning from the field, from demo loan or customer return for credit
- Manage MED inventory returned from the field or customers.
- Prepare RMA and export documentation for instruments returning to the factory for repair
- Perform instrument installation / break down for in-house demos and trainings
- Provide tech support for part number identification and software licensing, distribution
- Manage FSE tools inventory and calibration in conjunction with the Quality Assurance manager
- Perform in-house repairs / phone support for FDT / Matrix and all other mail-in devices
- Provide logistics support for Exchange only devices
- Perform other job-related duties and projects as assigned

Who you are:

- Associate’s Degree, or equivalent, from two-year college or technical school, or three (3) years related experience and/or training.
- Previous work experience with biomedical instrumentation.
- Excellent basic computer skills including use of Microsoft products, including Outlook, Excel,
- Word and Teams
- Excellent organizational and communication skills, ability to communicate efficiently and effectively (verbal & written) with the team and customers
- Ability to prioritize tasks based on daily business demands
- SAP / CRM experience is preferred.
- Comfortable working in a professional, hands on environment
- Ability to follow verbal and written instructions
- Ability to work independently with mínimal supervision.
- Thirty percent of an average workday is spent standing, walking, lifting and bending.
- Lifting of no more than 80 lbs.

Working Conditions and Special Demands:

- Along with appropriate training and experience, this position requires an analytical thinker who also possesses excellent communication and interpersonal skills.
- This position is based at our Toronto office, offsite assistance may also be required.

Your ZEISS Recruiting Team:
John Rapea
- COVID-19 Considerations_
- Accommodation_
- ZEISS is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs._

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