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Automotive Service Installer

4 months ago

Markham, Canada Canadian Tire Markham Ontario Full time

**_~~ We are hiring Experienced Tire Installers~~_**
**_~~Salary/Hourly wage plus units completed~~_**

Key responsibilities include oil and lube service, tire installation and tire rotation. Communication skills and a good, working knowledge of cars and light trucks are essential to succeed in this position. The Service Install builds loyalty and retention through trust, workmanship and reputation.

**Responsibilities and Tasks**

**Customer Service**
- Provides an excellent customer experience by ensuring an ongoing commitment to the needs of the customer and their vehicle.
- Performs customer maintenance and repairs, as requested.
- Shares ideas and suggestions to improve the customer experience in the Automotive Service Center.
- Draws attention to additional work required on customer's vehicle.
- Assistants in an effort to achieve a trusting relationship and a long-term retention.
- Liaises with Service Manager / Service Advisors / Licensed Automotive Technicians and Back Parts Associate in order to ensure a smooth flow of communication or repairs.
- Provides accurate estimates and written reports for all work performed. Performs tasks in compliance with the industry flat rate time allowances.
- Provides quality workmanship to meet or exceed industry standards.
- Ensures that an unsafe vehicle is reported to management and vehicle owner.
- Ensures vehicles are kept clean and free of damage by using seat covers and floor mats.
- Retains used parts for the customer on request.

**Operations**
- Performs lube, oil and filter changes.
- Removes, installs, rotates and scales.
- Performs minor repairs, maintenance, inspections and basic tune ups that do not require the presence of a Licensed Automotive Technician.
- Maintains company and personally-owned equipment and tools, as required.
- Is respectful of all tools and equipment.
- Participates in meetings and all training
- Complies with company, store and Automotive Service Center policies.
- Abides by health and safety programs and regulations. Reports any observed or potential hazards immediately.
- Uses professional language and maintains a professional appearance (eg, uniform, hygiene, grooming and name tag) when interacting with others.
- Complete other tasks, as required.

**Requirements**:

- Knowledge of current automobile technology.
- Valid driver's license for province of employment.
- Ability to work effectively with computerized systems.
- Good working knowledge of CoStar is considered an asset.
- Basic math skills.

**Required Skills and Abilities**
- Strong orientation towards **customer service excellence**.
- Strong belief in the Canadian Tire Values of **honesty, integrity, and respect**.
- Ability to serve customers in a **professional Manner **and to inspire Their confidence and trust.
- **Results-oriented **individual who **completes tasks** according to instructions and demonstrates **responsibility for outcomes**.
- Ability to work in a **fast-paced, customer-focused environment**.
- Ability to work in a **team environment **that provides assistance and support to co-workers to achieve common goals.
- Aptitude for building and maintaining **interpersonal relations**, both with customers and coworkers.
- Ability to **plan and organize **daily tasks.
- Effective **written and oral communication skills.**
- Ability to **adapt **and **cope with challenging and changing situations**.

**Physical Demands and Working Conditions**
- Lifting and / or carrying goods, as required, on a regular, frequent and unassisted basis. Merchandise item may vary in weight from "light" to "heavy".
- Lifting and turning throughout the shift. Lifting above the shoulder.
- Going up and down a ladder while carrying merchandise.
- Walking and carrying things at the same time and pushing / pulling, as required.
- Twisting, turning, reaching and working above shoulder level.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 25-40 per week

**Salary**: $15.50-$25.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Store discount
- Vision care

Work Location: One location

Expected start date: 2023-03-27