Call Centre Operator

7 days ago

Ottawa, Canada CAA North & East Ontario Full time

Educational and Experience:
**POSITION: Call Centre Operator**

**LOCATION: Work-From-Home**

**TERM: Full-Time, 1 Year Contract**

**Summary**:
Our Call Centre Operators play a pivotal role in CAANEO's mission of delivering exceptional emergency roadside assistance services, prioritizing Member safety and satisfaction. They ensure Members receive prompt, professional, and empathetic support during vehicle-related emergencies.

Call Centre Operators efficiently manage incoming emergency roadside assistance calls, maintain meticulous records, utilize mapping software for precise location tracking, and demonstrate a Member-centric mindset in all interactions. They collaborate seamlessly with team members, dispatchers, and external service providers to ensure the smooth delivery of services.

Call Centre Operators possess excellent customer service skills, technical proficiency, sound judgment, adaptability, and a strong commitment to Member safety and satisfaction.

The Call Centre Operator works an average of 38.5 hours per week; 12-hour shifts on a 2-week rotation.

Week 1: Sunday _**Monday Tuesday**_ Wednesday Thursday _**Friday Saturday**_

Week 2: _**Sunday**_ Monday Tuesday _**Wednesday Thursday**_ Friday Saturday

**Responsibilities**

Exceptional Member Service:

- Provide prompt, professional, and empathetic support to Members encountering emergency roadside situations.
- Prioritize Member safety during emergency situations by diligently following safety protocols and guidelines, ensuring their well-being and security.
- Maintain a composed demeanor when dealing with distressed or agitated Members, ensuring that their concerns are addressed with empathy and professionalism.
- Respond to emergency calls and answer Member inquires via chat.
- Update and resolve emergency calls initiated by the IVR automated system.
- Offer Members clear and practical guidance on safe practices while they await assistance, helping them navigate challenging circumstances.

Accurate Data Entry:

- Maintain meticulous records of Member information, service requests, and call details in the CRM and database systems, ensuring data accuracy and completeness.
- Efficiently gather comprehensive information about the nature and severity of emergencies, facilitating accurate assistance.
- Utilize mapping software to record precise vehicle locations and destinations, enhancing the efficiency of assistance coordination.

Effective Communication:

- Demonstrate a Member-centric mindset in all interactions, consistently prioritizing Member safety and satisfaction.
- Collaborate seamlessly with the Supervisor of the Emergency Roadside Assistance Call Centre, Dispatchers, and other team members to convey pertinent information and ensure the smooth delivery of services.
- Work in coordination with external service providers to ensure timely and effective assistance for Members.

**Requirements**: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience
- A high school diploma or equivalent
- Previous experience working in an inbound high-volume call centre is preferred.
- Demonstrated knowledge of CAANEO Emergency Roadside Assistance policies and procedures
- Additional education or experience related to customer service, emergency response, or a related field is an asset.
- Bilingualism in English and French is an asset

Customer Service Skills:

- Excellent verbal and written communication skills are essential.
- Ability to convey information clearly, concisely, and accurately.
- Meticulous attention to detail for accurate data entry and information gathering.
- Ability to thrive in a high-volume, fast-paced environment, while remaining calm and composed under pressure.
- Ability to remain professional, empathetic, and patient when dealing with distressed or agitated Members.
- Sound judgment and decision-making abilities to assess emergencies and coordinate assistance promptly.
- Strong collaborative skills and the ability to work effectively with team members, dispatchers, and external service providers.

Member Safety:

- A strong commitment to adhering to safety protocols and guidelines to ensure Member safety.
- The ability to effectively manage crises and escalate calls when necessary to resolve complex issues.

Technical Proficiency:

- Proficiency in using computer systems, CRM software, mapping software, telephony systems, and Microsoft Suite.
- Proficiency in data entry and record-keeping to maintain accurate Member information and call records.

Availability:

- Flexibility in working shifts, including evenings, weekends, and holidays.

**Compensation**:

- Base Salary: $18.72/hour
- Health & Dental Benefits.
- 2 Weeks Vacation
- CAA Membership

Employment is contingent on satisfactory results of a Criminal Background Check and reference check.

J

  • Bilingual (En/fr) Call Centre Agents - Available

    6 months ago

    Ottawa, Canada On Call Centre Full time

    **We are looking to grow our Bilingual (French / English ) Customer Service Team!**! - _**Must be available Wednesday-Sunday (8am-8pm EST)**_ - _**With Incentives, fully trained team members can make between $20-$23 per hour every pay!**_ - Fully paid training. Hourly base rate during training period is 19.00$ plus evening and weekend shift incentives of...

  • Customer Service Representative

    4 days ago

    Ottawa, Canada On Call Centre Full time

    Durée de l'emploi: Permanent - Langue de travail: Bilingue - Heures de travail: 80 hours bi-weekly - Education: - Expérience: - **Education**: - No degree, certificate or diploma - ** Work setting**: - Private sector - Telecommunications company - ** Tasks**: - Answer written and oral inquiries - Conduct public opinion and attitude surveys - Address...

  • Call Operator

    1 month ago

    Ottawa, Canada THE SHEPHERD'S CALL Full time

    **Overview** We are a dynamic call center based in Canada, committed to delivering top-notch customer service and support to our clients. We are currently looking for motivated and reliable individuals to join our team as Call Operators. **Responsibilities**: - Answer incoming calls and assist customers with inquiries. - Provide accurate information and...

  • Manager, Call Centre Operations

    6 months ago

    Ottawa, Canada Ottawa Community Housing Full time

    **Who we are**: Ottawa Community Housing Corporation (OCHC) is the largest community housing provider in Ottawa and the second largest in Ontario. We are a non-profit organization providing social and affordable housing to more than 32,000 tenants within various communities. We aim to be a leader at providing safe and affordable homes to tenants in our...

  • Call Centre Operator

    1 month ago

    Ottawa, Canada Ottawa Community Housing Full time

    **This posting is being used to create a pool for future openings** **Who we are**: Join us at Ottawa Community Housing, where we are more than a home to about 33,000 tenants across approximately 15,000 homes. As Ottawa's largest social and affordable housing provider, ranking second largest in Ontario and fourth largest in Canada, we're committed to...

  • Inbound/outbound Call Centre Operator

    5 months ago

    Ottawa, Canada CAA North & East Ontario Full time

    **POSITION: Inbound/Outbound Call Centre Operator** **LOCATION: Work-From-Home** **TERM: Full-Time, 1 Year Contract** **Summary**: The Call Centre Operator works an average of 38.5 hours per week; 12-hour shifts on a 2-week rotation. Week 1: Sunday _**Monday Tuesday**_ Wednesday Thursday _**Friday Saturday**_ Week 2: _**Sunday**_ Monday Tuesday...

  • Call Centre Agent

    6 months ago

    Ottawa, Canada The Dymon Group of Companies Full time

    The objective of the Call Centre Agent position is to maintain customer satisfaction and contribute to the company’s bottom line by projecting a professional company image throughout each customer interaction. As part of the call centre team, the Agent responds to customer inquiries, evaluates customer needs, determines best options available, and counsels...

  • Call Centre Agent

    5 months ago

    Ottawa, Canada Queensway Carleton Hospital Full time

    **General Posting Information** **POSITION**: - Call Centre Agent**DEPARTMENT**: - Call Centre**CONDITIONS**: - Part-time (0.60 FTE)**SHIFTS**: - Days / Evenings / Nights / Weekends - **WAGE RANGE**: - Scale Minimum Maximum NONU $26.87/hr $32.57/hr**RESPONSIBILITIES**: - Answering and redirecting telephone calls and visitors at the main reception...

  • Customer Service Liaison

    3 days ago

    Ottawa, Ontario, Canada On Call Centre Full time

    Overview: We are seeking a skilled Customer Service Liaison to join our team at On Call Centre. As a key member of our customer-facing department, you will be responsible for delivering exceptional support to our clients.About the Role: The ideal candidate will possess excellent communication skills, both written and verbal. They will be able to multitask...

  • Call Centre Agent

    6 months ago

    Ottawa, Canada Osgoode Properties Limited Full time

    **_Osgoode Properties Limited_**, a leader in rental property management, has an opening for a full-time **Bilingual** **Call Centre Agent**. Reporting to the Manager of Leasing and Advertising, you will be responsible to respond to all inquiries from a diverse range of prospective tenants and coordinate the viewing schedule at various properties....

  • Team Leader Call Centre-temporary Full-time

    6 months ago

    Ottawa, Canada Queensway Carleton Hospital Full time

    **General Posting Information** **POSITION**: - Team Leader Call Centre**DEPARTMENT**: - Call Centre**CONDITIONS**: - Temporary Full-time for approximately twelve (12) months**HOURS**: - Approximately 75.0 Bi-weekly Hours**SHIFTS**: - Days / Evenings- **WAGE RANGE**: - Scale Minimum Maximum- NONU $35.24/hr $42.72/hr**RESPONSIBILITIES**: **Operations...

  • Customer Service Representative

    3 weeks ago

    Ottawa, Ontario, Canada Black & McDonald Full time

    About This Career OpportunityThe Customer Service Representative - Centralized Call Centre is a dynamic role that requires strong communication and problem-solving skills. Located in Markham, this position reports to the Call Centre Supervisor and focuses on supporting work order creation for the FMO and Service departments to ensure high-quality facility...

  • Call Centre Representative

    3 weeks ago

    Ottawa, Ontario, Canada Black & McDonald Full time

    Role OverviewThe Centralized Call Centre Representative plays a critical role in supporting work order creation for the FMO and Service departments, ensuring the delivery of high-quality facility services to our customers. This position is responsible for responding effectively to customer inquiries, resolving problems, fulfilling requests, and maintaining...

  • Earlyon Program Facilitator

    4 days ago

    Ottawa, Canada Parent Resource Centre Full time

    **EarlyON Program Facilitator - Casual/On-Call** **PURPOSE** Are you looking for exciting and meaningful casual work and flexible hours working with children, families and community? The Parent Resource Centre’s EarlyON Child and Family Centre is looking for Casual/On-Call support staff to join our energetic team offering engaging and accessible...

  • Medical Assistant/call Centre Agent/receptionist

    6 months ago

    Ottawa, Canada Canada Vein Clinics Full time

    Canada Vein Clinics is looking for a part-time customer service representative/call centre agent/ medical assistant to work in our clinic located in Ottawa. We are looking for a motivated, self directed individual who works well independently within a team setting. **Duties include**: - Greeting and assisting patients as they call or enter the clinic -...

  • Call Centre Agent

    2 months ago

    Ottawa, Canada Ready Loans Full time

    **Overview** We are seeking a motivated Call Center Representative to join our team. As a Call Center Representative, you will be the first point of contact for customers, providing exceptional service and resolving inquiries. **Duties**: - Handle inbound and outbound customer calls professionally - Provide accurate information about products or services -...

  • call centre agent

    4 weeks ago

    Ottawa, Canada Express Repair Inc Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateWork settingBusiness sectorPrivate sectorRetail/wholesale establishment/distribution centreBusinessTasksAnswer written and oral inquiriesAnswer inquiries and provide information to customersReceive paymentsMaintain and manage digital databaseAnswer clients' inquiries and provide...

  • Customer Service Representative

    2 days ago

    Ottawa, Canada On Call Centre Full time $19 - $24

    EducationNo degree, certificate or diplomaWork settingPrivate sectorTelecommunications companyTasksAnswer written and oral inquiriesConduct public opinion and attitude surveysAddress customers' complaints or concernsAnswer inquiries and provide information to customersObtain and examine all relevant information to assess client feedback, enquiries and...

  • Call Centre Representative

    3 weeks ago

    Ottawa, Ontario, Canada Black & McDonald Full time

    At Black & McDonald, we are seeking a highly skilled Call Centre Representative to join our team in Montreal. As a bilingual specialist, you will provide exceptional customer service and support to our clients.Job SummaryThis is a full-time position offering a competitive salary of $23.75 per hour. The ideal candidate will be fully bilingual in English and...

  • On Call/casual Child

    2 months ago

    Ottawa, Canada Crossroads Children's Mental Health Centre Full time

    Crossroads Children's Mental Health Centre (CCMHC) provides a wide range of mental health services for children under the age of 12 and their families. We are looking for Child & Youth Workers to join our Day Treatment team. **This position requires daytime availability. This is an on-call position and at times will require replacing staff with little to no...