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Rental Delivery Specialist

4 months ago

Whistler, Canada Whistler Blackcomb Full time

**Create Your Experience of a Lifetime**

Come work and play in the mountains Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

**Job Benefits**
- Ski/Mountain Perks Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- RSP Options (after 12 months or 2000 cumulative hours of service)
- Employee Assistance Program
- Excellent training and professional development
- Referral Program

Full Time roles are eligible for the above, plus:

- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans

**Job Specifications**:

- Housing: May Be Available
- Expected Pay Range: $22.00 - $24.98 / hour
- Shift Availability: Full Time

**Job Summary**:
The Rental Delivery Specialist will play a central role in executing VRR’s rental delivery strategy to establish the business as the Global Leader in snow sports equipment rental.

The Rental Delivery Specialist will be central to the success of our local rental delivery business, organically driving business levels through unparalleled service, the development of partner relationships, enhanced autonomy, and a diverse skill set spanning the full spectrum of our service.

**Responsibilities**:

- Act as a high-profile ambassador of Vail Resorts, demonstrating a commitment to integrity and process excellence.
- A high performing communicator, who can anticipate and actively overcome hurdles to ensure process and service excellence at all times.
- Responsible for the fulfillment of rental equipment deliveries in a process efficient manner, while providing best in class guest experience at all times. Tasks include, but not limited to the selection, set up and transportation of equipment to guest accommodations in a professional and timely manner, and facilitating its retrieval back into inventory.
- Assist in all guest and partner service inquiries, maintaining a professional manner at all times, while aiming to achieve service excellence.
- Keep current on resort and Vail Resort product/service-related information to ensure timely responses to guest inquiries further enhancing the guest experience.
- Maintain a clean and efficient workspace even while working in irregular spaces.
- Be responsible for accurate daily cash-outs.
- Present a professional appearance and adhere to the Vail Resorts grooming policy at all times when on duty.
- Perform other duties as assigned by the manager on duty.
- Pro-actively drive delivery rental sales through growing partner relationships.
- We are a company that works together and throughout the season you may be required to assist other departments as needed

**Job Requirements**:

- Excellent communication, organization and administration abilities.
- Proficient in MS Office Products; Excel, Word, Outlook and PowerPoint.
- Previous telephone experience preferred.
- Team player, enthusiastic, positive attitude.
- Previous sales or guest service-related experience.
- Keen to learn new skills, open-minded.
- Must possess excellent written and oral communication skills.
- Must be highly organized with excellent time management.
- Maintain a working knowledge of products and trends within the industry.
- Must be able to motivate staff members, and be a team player.
- Self-starter able to work with mínimal supervision.
- Must be 18 years of age or older, possess a valid driver’s license and provide a satisfactory motor vehicle record. Must be able to drive in winter weather conditions, night time driving conditions, and heavy traffic.
- Ability to work a flexible schedule; weekends and holidays required.
- Required to complete a satisfactory criminal record check.
- Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law._
- Requisition ID 497043_
- Reference Date: 08/01/2023_
- Job Code Function: Rental Operations_