Warranty and Claims Administrator

4 months ago

Surrey, Canada Van Gogh Designs Full time

_**Why work with Van Gogh Designs?**_
- Van Gogh Designs has been manufacturing handcrafted furniture since 1993. We pride ourselves in producing locally-made, one of a kind pieces that meet the exact specifications and desires of our customers. We see ourselves, and our customers as artists, and we appreciate that design is a personal choice and form of expression._

**Basic knowledge about our requirements for Warranty Administrator**:
Van Gogh Designs requires an Warranty Administrator to be accountable for dealing with customer complaints, inquiries and understands his/her role is to provide a positive brand experience to all customers as well as has an expertise in office administration. This position also serves as a liaison between our customers and our production team. The Warranty Administrator will receive and investigate customer quality complaints to determine the cause and possible means of correction. The role will help identify and implement process and product improvements through customer recommendations to increase the efficiency, effectiveness, and quality of company operations.

**Duties and Responsibilities**:
2. Investigate and collaborate with other departments in order to find a claim resolution.

3. Coordinate and schedule any service technician appointments both locally and out of province.

4. Determine the most cost effective solution to any income claims while balancing both customer service and company expenditure.

5. Communicate with production team on incoming claims and customer feedback to ensure manufacturing standards are being maintained.

6. Weekly claims meeting detailing the claims received the previous week and a breakdown of cost per department.

7. Perform other tasks as assigned.

**Education & Experience Requirements**:
1. Bachelor’s Degree or Post Graduation Diploma.

2. 1+ year of experience in all aspects of customer service and warranty administration.

3. Able to work well under pressure and high paced environment along with strong attention to details.

4. Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.

5. Demonstrated experience analyzing and resolving customer service and client issues.

6. Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.

7. Must possess excellent communication skills for liaising and communicating with vendors, customers, and internal departments.

8. Exceptional conflict resolution, negotiation, and objection handling skills.

9. Excellent knowledge of Microsoft 360.

10. Strong work ethics and positive team attitude.
- **Note: Competitive salary will be proposed depending upon experience and skillset.**_

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Surrey, BC V3Z 1A7: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Warranty Administration: 1 year (required)
- Administrative experience: 1 year (required)

Work Location: In person

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