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Dispatcher

4 months ago

Oshawa, Canada IAA, Inc. Full time

IAA, Inc., a leading provider of loss recovery services to the insurance industry in Canada, has an opening for a Dispatcher in Oshawa, ON.

IAA is Canada's leading live and live-online salvage vehicle auction company with auction facilities across British Columbia, Alberta, Ontario, Quebec and Atlantic Canada. IAA's national service offering allows sellers to standardize processes across the country, and provides buyers with Canada's most extensive selection of salvage vehicles. IAA has nearly 4,500 talented employees and more than 200 facilities throughout the U.S., Canada and the United Kingdom.

**Responsibilities include (but are not limited to the following)**:

- Manage tow truck resources and assign work in an efficient manner to achieve on-time performance & optimize tower productivity
- Identify when demand exceeds tow truck capacity & refer to part-time network for additional resources
- Provide necessary documentation to drivers for each pickup and delivery, including check & cash handling as needed
- Monitor work-in-progress & make necessary adjustments to ensure on-time performance
- Review driver records to ensure completeness & accuracy & take corrective action as needed
- Communicate driver problems or potential problems to management team
- Maintain good, positive working relations with all tow drivers
- Other duties as assigned

**Requirements**:

- HS Graduate or Equivalent
- 1 Year of Related Experience
- Strong organizational skills & attention to detail
- Strong judgement & decision-making skills
- Positive, professional demeanor
- Excellent verbal communication skills
- Ability to function well as part of a team
- Comfortable with technology & proficient in MS Office

**Preferred Skills**:

- Previous dispatch experience a plus
- Knowledge of DOT/Safety regulations helpful

**What do we have to offer?**
- Competitive Wages
- Health and Dental Benefits
- RRSP Company Matching
- An Opportunity for Career Growth
- A Team Oriented and Engaging Environment

In return for your excellent skills and abilities, we offer a benefits package including: health insurance, RRSP Employer Matching Contributions, STD/LTD, Life Insurance/AD&D, Employee Stock Purchasing Options.

IAA is an equal opportunity employer. IAA is a drug-free workplace.

**Please note that any employment offers are contingent upon successful completion and passing of a background check.