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Technical Applications Specialist Iii

4 months ago

Burnaby, Canada Enersys Full time

Learn More About Our Company

**Job Purpose**:
**Alpha Technologies Ltd.**, now a part of **EnerSys**, has an opportunity for a service-oriented and knowledgeable **Technical Applications Specialist **to join our Customer Service group** **in our Burnaby location.

**Essential Duties and Responsibilities**:

- Build rapport with key customers
- Prepare and present equipment Quotes/RFQs and Proposals
- Drive the resolution of pre-sales technical issues related to power supplies and power system integration in the field
- Quote types may include Standard product, Configured-to-Order (CTO) product, and Engineered-to-Order product (ETO)
- Coordinate with other departments to obtain the technical details necessary to produce technical bulletins and other support documentations, such as sales presentations and technical responses
- May conduct product demonstrations and sales presentations; may provide technical training for customers, dealers, and employees
- Review and prepare formal responses to Customer Specifications
- Field incoming customer telephone inquiries
- Technical Liaison for internal and external customers.
- Review and signoff on customer purchase orders per Sales Order Review procedures
- Participate in designated trade shows
- Review and update quotation status/records/tools

**Qualifications**:

- 3-4 years experience of strong customer interaction, AC UPS and/or DC power systems support experience and a working knowledge of electrical distribution systems
- Technical Diploma or Equivalent in the Electronics/Telecommunications field
- PC/Windows proficiency in Excel, Word, and Outlook; and familiarity with a drawings program (Microsoft Visio)
- Sales, Pre-Sales, or Applications Engineer position or equivalent experience in the technology sector
- Highly organized individual with strong attention to detail
- Exceptional English communication skills both verbal and written; fluency in a second language, especially French or Spanish is an asset
- Creative problem solving/troubleshooting skills.
- Excellent customer service skills
- Strong business acumen
- Ability to work under pressure and meet deadlines; able to work in fact-paced environment
- Ability to work as part of a team and with mínimal supervision
- Work may occasionally need to be performed outside of normal business hours
- Willing and able to travel internationally (infrequent)

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO/Minority/Female/Vets/Disabled

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