User Support Technician

1 month ago


Brampton, Canada DHE BOSS INC. Full time

Education: College/CEGEP
- Experience: 1 year to less than 2 years
- **Work setting**:

- Private sector
- ** Tasks**:

- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
- ** Supervision**:

- 3-4 people
- ** Computer and technology knowledge**:

- Device drivers
- Networking software
- Networking hardware
- Networking security
- Wireless networks
- ** Transportation/travel information**:

- Public transportation is available
- ** Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Attention to detail
- ** Own tools/equipment**:

- Cellular phone
- ** Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Initiative
- Organized
- Team player
- Ability to multitask
- Time management
- ** Other benefits**:

- Parking available
- Work Term: Permanent
- Work Language: English
- Hours: 37.5 hours per week



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