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Legal Receptionist

4 months ago

Toronto, Canada Heer Law Full time

**About our Firm**

Heer Law specializes in providing intellectual property law, intellectual property litigation, patent agent and trademark agent services. We are a fast-growing boutique intellectual property law firm located in downtown Toronto.

**The Role**

**Responsibilities**

Client & Visitor Focused Tasks:

- Answer, screen, and direct incoming calls
- Greet clients, guests, lawyers, and visitors
- Assist in scheduling client and visitor calls and meetings
- Willingness to learn about the firm’s legal services and to address initial inquiries from prospective new clients over time (We will provide you with hands-on, in-depth training to help you excel in your position and advance your professional career)
- Create a positive and professional first impression on behalf of the firm
- Other receptionist duties, as assigned

Administrative Tasks:

- Receive mail and deliveries, directing to the correct person
- Running conflict checks
- Sending out a Client Identification Information form through our CRM software, Lawmatics
- Preparing an engagement letter to be approved by a senior team member and then arranging for the client’s signature (also through our CRM software, Lawmatics)
- Arranging for the client to provide the initial financial retainer
- Other general administrative tasks, as required

**Qualifications**
- 1+ years in a receptionist role or client intake role at a law firm or professional organization
- High school diploma is required
- Post-secondary education is an asset
- Strong English communications skills, both written and oral
- Excellent telephone etiquette and customer service skills
- Experience working a multi-line switchboard is an asset
- Experience working with a CRM system (e.g., Salesforce, Lawmatics, Clio Grow) is an asset
- Strong MS Office skills (Outlook, Word, Excel)
- Organized and a strong attention to detail
- Professional, polite, friendly and a team player

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Experience**:

- receptionist: 1 year (required)

Work Location: In person