Customer Service Representative

3 months ago


Selkirk, Canada Red chilli’s Selkirk Full time

**Overview**

**Responsibilities**:

- Provide accurate information regarding products and services while demonstrating excellent phone etiquette.
- Analyze customer needs to recommend appropriate solutions and upsell products when applicable.
- Maintain detailed records of customer interactions through data entry in our CRM system.
- Collaborate with team members to enhance the overall customer experience.
- Handle complaints and resolve issues efficiently while maintaining a positive attitude.
- Stay updated on product knowledge and company policies to provide accurate assistance.
- Assist in training new team members on customer service best practices.

**Qualifications**:

- Previous experience in customer service or sales is preferred.
- Ability to analyze situations and provide effective solutions quickly.
- Excellent phone etiquette with a friendly demeanor.
- Proficient in data entry with attention to detail.
- Strong interpersonal skills with the ability to communicate effectively with diverse customers.
- A proactive approach to upselling products based on customer needs.

Join us in delivering outstanding service that keeps our customers coming back

**Job Types**: Full-time, Part-time

Pay: From $15.30 per hour

Expected hours: 30 - 40 per week

Additional pay:

- Tips

**Benefits**:

- Discounted or free food
- Flexible schedule
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Customer service: 1 year (required)

Work Location: In person



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