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Administrative Support Ii

3 months ago

Calgary, Canada Alberta Health Services Full time

**Your Opportunity**:
Reports to the Clinical Lab Support Services Supervisor and/or Manager, this position provides support to Client Response by responding to incoming calls, taking required action. This position is responsible to manage a large volume of calls. Provides general information to patients (E.g. test preparation, location, hours of operation etc.). Redirects calls as required. Provides information/support to patients. Notifies patients and/or Health Care Providers to make arrangements for recollections. Manages requests for add-on testing from Health Care Providers. Sends laboratory results to Health Care Providers as directed. May be responsible for handling incoming APL Customer Feedback. Directs concerns or complaints to appropriate division and enters information into a database. Escalates problems or concerns to appropriate team lead for resolution. Assists with training and/ or orientation of new staff or students. Assists in the preparation, review and updating of SOPs. Accepts the professional and ethical responsibility to protect privacy, use confidential information appropriately and maintain the confidentiality / security of all information related to patients, staff and APL business.

**Description**:
As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program.
- Classification: Administrative Support II
- Union: HSAA OFFICE CLERICAL
- Unit and Program: Lab Information Centre
- Primary Location: Avenida PSC
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 1.00
- Posting End Date: 01-MAR-2024
- Employee Class: Regular Full Time
- Date Available: 18-MAR-2024
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days, Evenings, Weekends
- Days Off: Other
- Minimum Salary: $21.30
- Maximum Salary: $25.89
- Vehicle Requirement: Not Applicable

**Required Qualifications**:
Completion of Grade 12 or equivalent.

**Additional Required Qualifications**:
Six months customer service experience. Data entry proficiency. Basic knowledge of MS Office suite.

**Preferred Qualifications**:
Related post-secondary education (E.g. Medical Office Assistant, Unit Clerk). Experience in a call-centre environment. Knowledge of medical terminology. Knowledge of the Epic/Beaker Laboratory Information System. Ability to handle a large amount of work efficiently and effectively, given exposure to continual interruptions. Courses or certificates in personal leadership, customer service and/or process excellence.