Program Manager

3 months ago

Hamilton, Canada Good Shepherd Centres Full time

**PROGRAM MANAGER**

**1 year contract**

Good Shepherd is seeking to fill multiple positions with varying schedules for our growing needs. If you are looking for a career working with amazing people while helping you community thrive, then this opportunity is for you and we want to hear from you. We urge individuals that have retired, semi-retired, are returning to the workforce, those that are new to Canada and recent graduates to also apply. At Good Shepherd, we are dedicated to building a diverse, inclusive equal and authentic workplace.

**Who We Are**

The work of Good Shepherd is based on a fundamental belief in providing hope and restoring dignity to the most vulnerable members of our community. Our services include emergency food and clothing; daily hot meals; emergency shelters for men, youth, families, women and children; transitional housing and education for homeless and street-involved youth; hospice palliative care; community mental health programs; and supportive housing programs. This opportunity is with our Good Shepherd - West Avenue Emergency Overflow.

**Culture and Values**

We _see the good_ in people, not only the challenge. We hear the warmth in their voices. We recognize that we all have potential and promise. Our programs help to tear down the barriers that have impeded our community's most vulnerable citizens and help them to establish a path to a stable and healthy life.

At Good Shepherd, we recognize the inherent value of people living with addiction and their right to quality care and services. Good Shepherd is committed to integrating Harm Reduction practices into our programs and to prioritizing the rights, dignity, and choices of those who use substances. By integrating a Harm Reduction framework at Good Shepherd, we can decrease barriers to service and better support some of our community's most marginalized members.

**_ Hospitality_**, as inspired by St. John of God is at the heart of Good Shepherd's mission. This means that we welcome all people with compassion, acceptance and a spirit of generosity; creating opportunities for transformation. Hospitality embodies our **Values**, **Responsibility, Availability, Adaptability, Quality and Dignity.**

**How You Will Make an Impact**

Good Shepherd Women's Services homeless serving programs provide emergency residential support for cis women, trans, and non-binary individuals experiencing homelessness, poverty, mental health and substance use. The temporary emergency shelter overflow program supports individuals seeking emergency residential services and assists residents in securing more permanent housing outcomes.

The Program Manager is responsible for leadership and oversight of daily programming and overflow operations. The Program Manager will work collaboratively with the Director of Women's Services for program planning, design, implementation and evaluation of relevant quality improvement and strategic initiatives consistent with Accreditation requirements.
- Plays a key role in building relationships with local partners to advance integration of services and provide timely access to emergency residential services
- Provide expert advice and consultation in the areas of residential care, housing, individualized care plans and professional development to support quality initiatives
- Daily supervision of the West Avenue program operations including: scheduling, assessments, care planning, data collection, program reporting and administrative functions
- Provide direct support to client for the purpose of coordination, intake, referrals, assessment, care planning, evaluation and continuum of care.
- Effectively mentors' staff by providing a work environment that fosters motivation and respectful relationships, and enables decision-making
- Actively engages in collaboration and community development by building and maintaining strong partnerships with community stakeholders
- Active participation in community committees, working groups and coalitions
- Participate in an on-call rotation for Women's Services programs
- Responsible for participating in Good Shepherd's Health and Safety programs, procedures, procedures and work in compliance with the provisions of the Occupational Health and Safety Act and its regulations to minimize risk to clients, staff and others as well as to the property of the Good Shepherd

**What You'll Bring to Our Team**
- Completed post-secondary in a related field required
- A minimum of three years' experience working with individuals in an emergency residential and/or housing and homelessness services
- Previous management experience in a social service setting with a demonstrated ability to provide effective leadership and/or a combination of completed education and relevant professional experience
- Extensive knowledge of homelessness, poverty, mental health, substance use and violence against women
- Demonstrated ability to operate from a feminist, trauma-informed, anti-racist, anti-opp

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