Technical Lead

6 months ago

Edmonton, Canada Applied Electronics Full time

Applied Electronics Limited is a national industry leader in Digital Media Integration Solutions and Service. Our primary goal is to provide our customers with the highest degree of customer satisfaction in all aspects of our business.

We are currently seeking a **Technical Lead** for our **Edmonton **regional office.

**Summary**:
In accordance with established procedures, policies and available tools, the incumbent is responsible for assisting to lead other technical implementation members all the while setting an example for maintaining the processes, workflow and day-to-day operational work tasks necessary for project system installation, commissioning, testing and documentation.

**The responsibilities and duties include; but are not limited to**:
**1.** As the Technical Lead you are responsible for implementation of Project Systems from kick off through to completion. Working closely with management and client to ensure that all Project System components are installed, configured and tested per industry standard.
- Oversee activities between internal and external resources, and facilitate smooth workflow for service delivery, during project systems line up and testing, commissioning and end-user training for assigned projects.
- Works with Project Manager to coordinate and interfacing with Architects, General Contractor, Electrical Contractor and clients throughout through the implementation phase of assigned projects.
- Direct other technical staff in day-to-day operations and procedures
- Assists the PM / Technical Supervisor in creating and developing good project schedules.
- Work with Regional Technical Supervisor and/or Project Managers during vacations and absences.
- Advanced system trouble shooting on-site following established commissioning and sign off processes, and after-sales end-user support
- Provide daily/weekly project status updates to management team (PM and/or Technical Supervisor)
- Experience in leading technical implementation teams and subcontractors.
- Experienced in effectively coordinating multiple projects, executing multiple tasks simultaneously and efficiently, while working with conflicting deadlines in a fast-paced environment.

**2. **Coordinate implementation of project systems through; self, installation crews and/or subcontractors.
- Ensure projects are ready for commencement including:

- Preparing/Review/coordinate install material list and cable run list
- Coordinate with Regional Technical Supervisor regarding scheduling and resource assignment
- Communicate with client and attend site meetings to ensure site conditions and timelines are on track and maintain a tracking log.
- Coordinate project shipments with Administrative and / or Shipping staff
- Ensure any unused project equipment / materials are returned from job site to Applied Electronics’ warehouse and properly documented for return to manufacturer or return to stock
- Prepare/ coordinate close out documentation (As-builts, user manuals, manufacturer manuals, warranty letter)
- Maintain a high level of efficiency and professionalism at work site.
- Report to supervisor any disputes between team members to avoid unacceptable behaviors at client site.
- Develop, manage and communicate deficiency report and track outstanding items for completion.
- Give training and mentorship to team members to make them better on the job.

**3. **Financial and Quality oversight for assigned Projects.
- Assist when requested on technical review of assigned projects, including meeting with sales group to review project scope, BOM, SOW, CAD & flow functional drawings, equipment lists and labour estimates prior to project launch for accuracy
- Evaluate project data for accuracy, and take the lead in setting project targets and priorities
- Resolve disputes between team members and management and assist in addressing issues amongst team members to avoid unacceptable behaviors
- Assisting clients over telephone, video and/or client site troubleshooting project systems
- Work with Applied Electronics’ Trades and Staff to confirm project requirements are completed efficiently.
- Conducting audits, appointment scheduling, coordinating facility scheduling with appointment schedule, and writing reports, with suggested action items.
- Routine updating “red lining” of project CAD & flow functional documents for creation of post project as-builts.

**4. **Actively participate in professional development and maintain knowledge of current and new technology offered by Applied Electronics.

**5. **Promotes all Health and Safety policies and procedures.
- Incumbent must take all necessary measures to ensure their health and safety at work and that of staff & subcontractors under their responsibility, while seeing to the protection of the general public. They must make sure employees under their responsibility comply with all Health & Safety instructions, guidelines, policies and procedures.

**6. **Responds to Customer escalatio

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