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Technical Support Analyst

4 months ago

Gatineau, Canada Bilingual Squad Full time

Our client located in Gatineau, Quebec has an urgent need for an IT Tech Support/Help Desk Analyst t. We are looking for someone who wants to grow with the organization into a role of IT Security Manager. Career enhancement and professional development opportunities are endless. I would welcome the opportunity to speak with you -please let me know if you are interested, 437-427-8560- details below:
Role/Responsibilities:

- Provide technical assistance and support related to computer systems, hardware, or software
- Respond to queries, run diagnostic programs, isolate problem, and determine and implement solution
- Determining the best solution based on the issue and details provided by customer
- Manage and monitor internal assets to ensure accurate inventory records
- Troubleshoot basic networking and hardware issues
- Assist senior network technicians in installing various network hardware equipment.
- Participate in client moves, additions, and changes to network and systems.
- Monitor ticketing system to ensure timely resolution of issues as per client SLA and able to accurately log tickets and resolutions into help desk software management system
- Ability to resolve end-user issues, such as password resets, software/hardware questions, Internet connectivity, configurations, and end user tasks.
- Ability to work under tight deadlines with strong multitasking skills
- Remotely install, configure, and troubleshoot software related issues
- Remotely troubleshoot hardware related issue (PC, printers, and other related user devices)
- Configure/manage user account access to various resources (File share permissions, RDP access, VPN access)
- Troubleshoot issues and manage Microsoft Office 365 environment (configure Outlook, manage user access within O365 portal)

**Skill Sets**:

- Working with both Windows and MAC OS
- Experience with Microsoft Office 365 management (Exchange, OneDrive, Word, Excel,
- Active Directory maintenance (Create, manage, and update account access)
- Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android) troubleshooting
- Networking troubleshooting - LAN, Wireless, VPN
- Windows server management (File, Print, AD, DHCP, RDP, Database server)
- Strong customer service and troubleshooting skills
- Ability to communicate technical information, both verbal and written to a wide range of end-users

Qualifications:

- 3+ years experience working in a fast-paced IT environment
- Solid troubleshooting and problem-solving skills
- Solid understanding of Network Security or Information Security an Asset

**Education**:

- College diploma or University degree in related Computer Science field
- Licensee/Certification:

- CompTIA A+, Security + Network+ an asset

**Salary**: $65,000.00-$75,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Gatineau, QC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Language**:

- French (required)

Work Location: One location

Expected start date: 2023-01-23