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Customer Service Agent

3 months ago

Montréal, Canada Les Technologies Seedbox Full time

**Customer Service Agent - (Remote / Full-time / Afternoon & Evening)**

Seedbox is looking for a full-time customer service agent for our afternoon & evening shift. As a customer service agent, you will champion our brand, and support Seedbox in achieving their business goals by engaging with clients to help them find resolution to their issue swiftly and efficiently.

**You are perfect for this position if you**:
- possess excellent English spoken & written skills (French and other languages are an asset)**are available to work 40 hours / week, Tuesday to Saturday from 2 p.m. to 10 p.m**are available for remote training from 9 a.m. to 5 p.m. EST Monday to Friday for a duration of 4 to 6 weeks before transitioning into the above-mentioned shift**
- have a good work from home setup such as a designated private & quiet area, high speed hard-wired internet and a webcam for training and meetings
- have a great track record within a customer service environment and find sales fun and motivating
- are computer savvy and comfortable working between different software, websites and on multi screens at the same time
- you can type fast enough to keep up multiple conversations
- are familiar with online streaming services and web browsers
- are know for your punctuality and positive attitude

**Seedbox offers you in return**:
- an open-minded, diverse and welcoming environment to learn and grow in- a base salary of $16.50- a robust commission and sales incentive plan- a quarterly performance bonus- a remote work location- a comprehensive and flexible modular group insurance plan for which we pay between 55 % to 90 % of the premium depending on your plan selection- a group RRSP with an employer contribution of up to 3%- access to a robust telemedicine program (online clinic)- a time-off program that including vacation days, floating days and sick days- and much more.

**Concretely, your daily responsibilities will be to**:- use your expertise and genuine interaction to capitalize on sales opportunities- offer customized solutions to keep our customers satisfied and increase retention- work as a team to achieve goals and ensure high levels of service and quality.

**Our recruitment process is**:
- You let us know that you are interested by applying- We contact you to get to know each other through a short phone call- You meet with the hiring manager- You join our team and invite your friends to join our great community

**A little free advice**:
Don't miss this opportunity. This is a position in which you can actively make a difference not only in our customers' lives but towards the achievement of Seedbox’s business goals. You will have the opportunity to learn about our business and grow within Seedbox.

**Oh, and one other little thing**:
No need to run out to buy a suit or iron your pants. The entire hiring process is done remotely, and as far as we're concerned, wearing pants is optional in virtual conferences.

**OK, last thing**:
**P.S.**:

- Share this offer. Don't worry about your current friend or colleague stealing this job. We have plenty of openings right now, and we know how to be opportunistic when it comes to finding a place in our community for nice, talented people