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Associate, Service Caledon

4 months ago

Caledon, Canada Town of Caledon Full time

The Town of Caledon is a dynamic municipality that successfully balances urban, rural and agricultural communities. Our energetic staff are guided by our core values that create an environment for continuous improvement and customer service excellence.

In addition to offering exciting career opportunities, the Town also provides a competitive and comprehensive total rewards package. Come see how you can **_make a difference_**_._

**The Opportunity**

Reporting directly to the Supervisor, Service Caledon, this role is responsible for ensuring courteous, accurate, responsive and efficient service delivery for clients contacting the Town of Caledon. The Associate, Service Caledon rotates between phone and counter service to facilitate first contact resolution for incoming inquiries, complaints, and service requests.

As an Associate, Service Caledon you will perform the following duties, including but not limited to:

- Provide a broad range of information, direction and resolution requiring varying degrees of research and knowledge of departmental services
- Respond to, refer or transfer, and record customer inquiries that cannot be resolved at first point of contact to appropriate division or outside agency. Follow-up to ensure timely responses from other service areas
- Participate on work group team projects and/or activities as assigned. Partner with various departments and provide input for streamlining processes, enhancing services and expanding the responsibilities of Service Caledon
- Act as Deputy Issuer of Marriage Licenses, Deputy Division Registrar, and Lottery Licensing Officer
- Receive, accept and process payments for various Town services. Perform daily financial reconciliations, bank deposits, and account adjustments in accordance with corporate cash handling procedures and with the support of the Manager, Revenue/Deputy Treasurer

We are seeking an individual with demonstrated service-orientation that reflects Caledon’s quality standards: accurate, courteous, responsive and easy to navigate and demonstrated understanding of municipal services and basic financial literacy, and computer proficiency in MS Office (Word, Excel, Outlook). Additional experience with AMANDA, Vailtech, and/or other software including CRM, Work Order, and Asset Management software would be an asset.

This position offers a wage rate of $33.92 per hour.
- Applications for this posting will be accepted until _**_March 21, 2024, 12:00PM_**_._

**How To Apply**

If needed and upon request, this document can be made available in an alternative format.