Temporary Full Time Street Outreach Supervisor

4 months ago

Ottawa, Canada The Salvation Army Full time

Through a coordinated management approach, ensure the seamless operation of Outreach services by: providing supervision to Street Outreach workers, as well as program development and statistical reporting.

**KEY RESPONSIBILITIES**:

- Develops and implements policies and procedures and other tools for effective communication for client services
- Ensures all log notes and other appropriate documentation is complete
- Assists with preparing statistical, operational and administrative reports as needed
- Conduct regular staff meetings for Street Outreach Team to review operational effectiveness, to review changes/deficiencies in policies and procedures and to provide in-service training
- Participate in the development of a program/service evaluation process for the purpose of ensuring effective services/ministry in accordance with The Salvation Army Accreditation standards

**Service Coordination**:

- Helps orient and train all staff working in Outreach and Housing services
- Helps arrange for on-going training of staff with Booth Centre Human Resources
- Helps lead and participates in the facilitation of service coordination meetings as required (i.e.Community networking, HBCM, SOS and Housing meetings)
- Monitor progress at known encampment locations using the ARCGIS mapping system
- Participate in the Coordinated Access Model (CAM) as required
- Helps develop and keeps on -going a reporting/log system that will translate to user friendly statistical information for the benefit of other service providers as well as the funding providers
- Helps develop and follow-up system to inform community partners and service providers of client concerns
- Develop and maintain a client tracking system for statistical and reporting purposes
- Develop and maintain a case management system for a select group of Outreach regular clients
- Develops and undertakes evaluation of service delivery: reports on same
- Responds to 24 hour pages (on rotational basis) for troubleshooting and scheduling concerns: arranges for substitution as required

**Human Resources**:

- Prepares and ensures departmental schedules and timesheets in ULTIPRO are completed accurately and on time for approval by the Coordinator/Manager/Director
- Participates in interviewing and hiring of the team
- Helps orient and train all staff, volunteers and student placements in the department
- Keeps accurate and up to date supervision notes for review by Coordinator/Manager/Director
- Assists in the evaluation and discipline of workers when necessary
- Exercise strict confidentiality in all HR issues
- Assist managers/coordinators in insuring all mandatory training is completed on time

**Community Liaison**:

- Represents The Salvation Army Ottawa Booth Centre by assisting in developing and maintaining contacts with community partners, and attending regular meetings with supervisors from other service providers
- Participates in Public Speaking, information sessions and presentations internal and external as needed
- Ensures appropriate liaison with community/outreach workers

**Financial**:

- Monitors expenditures and maintains budget limits for all Street Outreach supplies
- May assists in provides financial information for funders through accounting
- May provide accounting with any necessary information for invoicing, payment approval etc.

**Working Conditions**:

- May deal with potentially angry and aggressive clients
- May encounter verbal abuse
- May be required to deal with client overdose and other medical situations

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**:

- Relevant community college/university education in social work or related fields
- Trained in Standard First Aid/CPR, Assist Non Violent Crisis intervention, preferred
- Alternative combinations of education and experience may be considered

**EXPERIENCE AND KNOWLEDGE**:

- Minimum of 2 years effective supervisory experience
- Several years’ experience in direct client service with the homeless, ideally in an outreach setting
- Minimum 3 years’ experience working with urban disadvantaged population
- Experience working with an urban hard-to-serve client population with addiction and mental health issues
- Effective experience in working cooperatively with community resource agencies
- Experience administering Narcan and/or Narcan training a strong asset

**SKILLS AND CAPABILITIES**:

- Strong interpersonal and leadership skills
- Effective communication skills, particularly in negotiating and advocating for client’s needs
- Good writing skills for documentation and correspondence
- Strong computer skills including a working knowledge of Microsoft Office and Excel.
- Ability to communicate and liaise effectively with community partners; build networking links
- Ability to collect and sort data; analyze findings for evaluation purposes
- Excellent interpersonal skills
- Bilingualism an asset (English and French)
- Ability to represent The Salvation Army at information sessions

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