Inside Sales Associate

3 months ago


Vaughan, Canada Electrical & Automation Industry Careers Full time

**_Position Summary_**:
The Inside Sales Representative is responsible to successfully grow and maintain customers, established distributors and agents account business through proactive sales efforts and customer service.

Qualified applicants should be motivated self-starters with outstanding communications skills both written and oral, detail oriented, well organized, and proficient in AS400, SAP, Microsoft Office, Word, and Excel.

**_ Specific Job Responsibilities:_**
- Support the sale of products to customers by entering, managing, and expediting orders to facilitate the timely delivery of products to customers
- Communicate technical information to customers, distributors, and end-users, including technical specifications, samples, and catalogs
- Process requests for quote by providing pricing and product availability, and proactively following up on quotes to win business and gain market intelligence
- Develop and maintain product knowledge through product certification of up to 6 product lines including custom products.
- Partner with Regional Sales Managers and agents to communicate customer requirements and proactively increase sales
- Confer with supply chain, warehouses, regional distribution centers, and carriers to supply customers with desired products as expeditiously as possible
- Process customer returns and claims in a timely fashion
- Resolve customer complaints professionally and effectively
- Communicate with customers, distributors, and agents in a professional and timely manner both verbally and written
- Provide back-up assistance and coverage for other team members
- Attend required training classes, achieve product certification
- Participate in cross-functional projects, both on a departmental and company-wide basis and share pertinent information with fellow team members
- Participate in departmental initiatives and objectives
- Perform other related duties as assigned by your manager

**_ Key Job Requirements:_**
- Proficiency in Microsoft Office Systems and Windows XP
- Analytical, documentation, and problem-solving skills required
- Excellent written and verbal skills necessary
- Time management skills, especially the ability to organize and manage multiple priorities
- Knowledge of Wire and Cable industry a plus
- Must be legally eligible to work in Canada

**_ Education:_**
- Minimum High School / College Diploma. Bachelor’s Degree preferred.

**_ Experience:_**
- Minimum of two years experience in Inside Sales/Account Management/Customer Service


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