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Customer Care Representative
4 months ago
**About us**
**For over 30 years, Tree World has been a family-first company. We are committed in creating earth-friendly plant protection products to help preserve the planet for future generations.** Our mission is to be thoughtful leaders in green growing, to always be thinking of the future and the pursuit of innovation and to connect people to the joy of nature, all while remembering our roots as a family business.
Our work environment includes:
- Modern office setting
- Relaxed atmosphere
- Casual work attire
- Growth opportunities
- Work-from-home days
- Regular social events
- **Tree World Plant Care Products**_ is located in Sechelt, BC. We manufacture and market _Plantskydd Animal Repellents_, the most trusted, cost-effective, and environmentally safe animal repellents available. We provide plant protection solutions to customers online and via thousands of dealers in the USA and Canada. Our small, dedicated team works collaboratively to offer exceptional customer experiences in all aspects of our business.
This is a 1-year, full-time position - parental leave coverage, with the distinct possibility of extending into full-time.
**Responsibilities and duties**
- Customer service & outreach_
- Provide support to our community of customers, including gardeners, landscapers, foresters, farmers, conservationists, horticulture influencers and garden retailers.
- Gather input build our dealer network.
- Support your supervisor with social media strategy, posting, monitoring, and compelling storytelling
- Reach out to garden clubs, organizations and master gardeners with information, samples.
- Support market research projects.
- Track and report customer feedback.
- Operations_
- Process daily orders from USA and Canada and fulfill Canadian orders.
- Track Sechelt product inventory.
- Procure office supplies.
- Support data entry and report on trends.
- Administrative support for inventory, marketing, and production requirements.
- Correspond with vendors / suppliers, as needed.
- Other activities, as needed._
**Qualifications**
- Skilled communicator on the phone and in person.
- Exceptional customer service skills.
- Excellent writing skills.
- Fundamental computer skills in Microsoft Office (Outlook, Word, Excel, Power Point).
- Ability to prioritize tasks and work independently.
- Ability to overcome barriers to resolve issues.
- Familiarity with _Word Press_ and customer-relationship management tools an asset, but not essential.
**Compensation**
The _Customer Care Representative_ is a fulltime position, working 8 AM to 4 PM Monday to Friday ($21.50 per hour). This position is office-based with some flexibility to work from home 1 day per week at certain times of the year. This role includes a Health Benefits Plan and non-sales commission, following the three month probationary period. Should the role extend past 1 year, you would be eligible to participate in an extensive benefits program, including Tree World’s Employee Profit Sharing Plan after 24 months of employment.
**Salary**: $21.50 per hour
**Benefits**:
- Company events
- Extended health care
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
Work Location: One location
Expected start date: 2023-03-13
