Account Manager

6 months ago

Vancouver, Canada Dye & Durham Corporation Full time

**Account Manager (Fully Onsite)**

**ACCOUNT MANAGER**

Location: Ontario / British Columbia (In Office)

Reports to (Job Title): VP of Sales

Department: Sales

**WHO ARE WE?**

Are you looking to build an exciting and dynamic career at a company with prestigious blue-chip clients and international reach? Dye & Durham, a leading global provider of cloud-based software and technology solutions, is focused on an unwavering commitment to customer excellence and to the personal and professional growth of its employees. Dye & Durham provides critical information services and workflows used by clients all over the world to manage their process, information, and regulatory requirements. The company offers rewarding opportunities for those with legal, tech, financial services, and sales expertise. With clients that include major law firms, financial service institutions and government organizations in Canada, the United Kingdom, Ireland and Australia, a fulfilling career awaits you at Dye & Durham.

**JOB OBJECTIVE**

The Account Manager is responsible for executing the Canadian sales strategy within clearly defined markets by targeting existing customers to upsell and cross sell the Company’s products and services. The role holder will take a determined approach to retain and grow the existing customer base to minimize churn, maximize retention and exceed revenue growth targets.

**WHAT WILL YOU DO?**
- Serve as the primary point of contact and build long-term, value driven relationships with Dye & Durham customers and deliver exceptional customer experiences on a day-to-day basis
- Execute strategies & tactics to exceed revenue growth, customer retention, and churn targets
- Identify and convert upsell, cross-sell, and renewal opportunities to achieve sales objectives
- Negotiate contracts and close agreements to maximize profits
- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions and various projects according to customer needs and objectives
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and report key account metrics including net revenue growth, retention rates and churn risk
- Monitor and analyze customer's usage of our product
- Responsible for working with the Sales and marketing teams to develop strategic marketing plans and ensure KPIs are being met
- Maintain accurate client records in Salesforce, keeping track of any contract updates and renewals
- Sharing feedback with the Product organization to ensure we are building with customer front of mind
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

**WHAT DO YOU NEED TO BE CONSIDERED?**
- Minimum 5+ years of account management, customer success experience and/or sales, customer service in a B2B software environment (SaaS experience beneficial)
- Post secondary educa)tions in business, accounting, law (or a related field) or equivalent experience in the legal industry (beneficial)
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Desire and ability to learn the functionality of Dye & Durhams products in order to facilitate training and demos to customers and prospects.
- Self-motivation, collaboration skills, and passion for exceeding customer expectations
- Strong communication and presentation skills
- Travel Requirements up to 20% (Client trainings, meetings, conferences)

**WHY WORK FOR US?**

At Dye & Durham we strive to be visionaries As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

**WHAT NEXT?**

Dye & Durham is an equal opportunity employer. We provide opportunities without regard to race, colour, religion, sexual orientations, gender identity, national origin, marital or family status, disability status or other applicable legally protected characteristics.

**Job Types**: Full-time, Permanent

**Salary**: $65,000.00-$85,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- Paid time off
- Profit sharing
- RRSP match
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Vancouver, BC V6C 1J8: reliably commute or plan to relocate before starting work (required)

**Experience**:

- B2

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