Customer Success Associate

5 months ago


Toronto, Canada Jonas Software Full time

Job Description:
POSITION

We're excited to be adding to our amazing Customer Experience Team If you like taking on challenges with a smile, have a strong sense of emotional intelligence, are highly organized, and are driven to excel, we'd love to hear from you.

Reporting to the Head of Customer Experience, the Customer Success Manager will work with top hotel chains and online travel providers around the world. Our CSMs are advisors and advocates for our customers. Your role will be to help customers maximize value and drive business results with the technology solutions provided by Leonardo.

As a member of the Customer Experience Team at Leonardo you will be measured on things like revenue expansion, retention, and customer satisfaction, as well as your ability to drive true value for.

JOB RESPONSIBILITIES
- Orchestrate all post-sales activity for Leonardo’s Enterprise Customers through proactive relationship building with contacts that work at all level of the hospitality industry
- Provide product and solution knowledge to customers (day-to-day contacts to senior executives) connecting their business needs with Leonardo solutions
- Act as a customer champion internally: advocating for their needs across departments (Sales, Implementation, Support, and more) within Leonardo, to keep the customer experience seamless
- Take charge of support escalation to expedite the resolution of key issues through cross functional collaboration with Support and Development
- Increase renewal rates for your portfolio of customers
- Conduct ongoing business reviews in order to celebrate successes, track results, and escalate issues where needed
- Ignite a sense of excitement with the client, encouraging adoption and expansion where possible

JOB QUALIFICATIONS:

- 1-2 years of Customer Success or Account Management experience
- Experience selling or supporting enterprise technology platforms
- A strong customer focus - you have love talking to people, predicting and solving problems, and building lasting relationships
- You embrace challenges and find a way to come up with solutions that drive success for your customers and your company
- You’re driven to excel, and can motivate others to do the same
- You have a strong work ethic and entrepreneurial spirit - you’ll figure out a way to get things done

Nice to Have
- At least 3 years in the travel industry
- Familiarity with OTAs and the hotel industry

Business Unit:
Scheduled Weekly Hours:
37.5

Number of Openings Available:
1

Worker Type:
Regular

More About Jonas Software:
Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.



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