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Dartmouth, Canada Ethos Veterinary Health Full time

Are you passionate about providing exceptional care for pets in need? Do you thrive in a collaborative environment where continual learning and growth are encouraged? Join our team at **Maritime Veterinary Emergency + Specialty Centre**, where we are dedicated to delivering top-tier veterinary services in a state-of-the-art facility opening in April 2024

**About Us**: Located in the heart of Dartmouth, Nova Scotia, our **_BRAND-NEW 24,000-square-foot hospital_** is set to become a beacon of compassionate care for pets across the greater Halifax Regional Municipality. From emergency services to specialized treatments, we are committed to excellence in patient care and client service. Embrace the charm of the east coast lifestyle while enjoying the amenities of a vibrant city, including festivals, outdoor activities, and culinary delights.

**Position Overview**: As a **Client Service Representative**, you will be the face of our hospital, providing exceptional service to clients and their beloved pets. Working alongside experienced veterinarians and a dedicated team, you will play a crucial role in ensuring a positive experience for both clients and patients.

**Compensation**:

- $19-$25 pending skills assessment leveling
- $2.50 Shift Premium:

- Weekdays from 5p - 8a
- Weekends: Any hours worked between Fridays 5p - Mondays 8a

**Schedule**:

- Aiming for three 12-hour shifts
- Overnights

**Job Requirements and Responsibilities**:

- Demonstrate excellent customer service and communication skills
- Previous experience as a receptionist in a veterinary emergency hospital setting preferred
- Display compassion and patience toward clients
- Interact positively in a team environment with members of the medical treatment team
- Answer incoming phone calls from clients, veterinarians, and employees
- Greet clients and pets upon arrival
- Handle emergency situations efficiently and calmly
- Present billing estimates to clients and collect payment for bills
- Admit and discharge animal patients
- Provide regular updates to clients regarding the status of their pet and/or wait time
- Document phone conversations in the electronic system
- Maintain and file patient records and complete all necessary paperwork
- Enter patient information into the company electronic system
- Maintain cleanliness of the facility including sweeping, mopping, and wiping down surfaces
- Other tasks assigned by supervisor

**Benefits**:

- Opportunities for career advancement and continuing education
- Supportive work culture fostering collaboration and growth
- CE Allowance
- Uniform Allowance
- Paid Time Off
- Sick Time
- Shift Premium
- Holiday Premium
- Medical/Dental/Vision
- RRSP with employer match
- Disability Insurance
- Life Insurance

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