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Store Manager
4 months ago
Mobile Klinik is on a journey to become Canada’s “one stop phone shop” providing customers across the country with a premier destination for all of their phone needs. We buy, sell, repair and connect and can help with all things wireless. A wholly owned, independently operating subsidiary of TELUS Corp, Mobile Klinik is an exciting growth company in the midst of significant national expansion with a mandate to build 200+ stores from coast to coast.
**Responsibilities**:
- Manage store operations, including staff scheduling, inventory control, and customer service.
- Maintain a clean and organized store environment.
- Develop and implement strategies to increase sales and profitability.
- Develop and implement marketing plans to promote store products and services.
- Train, motivate, and evaluate staff performance.
- Monitor customer feedback and develop strategies to improve customer satisfaction.
- Deliver on key performance indicators and sales targets
- Enable a best-in-class customer experience
- Interview, hire, train, schedule, coach and manage the performance of store smartphone repair Technicians
- Enable employee engagement, collaboration and teamwork
- Manage inventory, including receiving and ordering parts and products, including Certified Pre-owned phones and accessories, efficiently and effectively
- Perform accurate inventory counts and ensure strong ticket management processes in our Point of Sale system
- Be the face to the community in the area your store operates. Develop referral relationships, execute promotions, and ensure top-of-mind awareness for Mobile Klinik
- Grow revenue and manage expense budgets to deliver bottom-line performance
- Manage executional excellence in the diagnosis, repair and testing of smartphones and tablets, sale of post paid and pre paid wireless plans, certified pre-owned devices and accessories and protection plans.
- Lead the team in delivery on the customer journey by ensuring that the customer is provided best-in-class repair, care, sales and services through the sales execution of Mobile Klinik’s Customer Connection Loop
- Represent the Mobile Klinik brand with professionalism and integrity at all times
- Be the primary point of communication with your store team.
- Schedule and communicate all shifts to all team members in a timely and effective manner
- Develop expert-level knowledge and lead the execution of the store processes, policies and procedures
**Core Competencies**
- Experience working in a retail, fast-paced, consumer-facing environment
- Have a background and expert knowledge in the smartphone industry, and/ or retail sales.
- Thrive on leading teams to shared success; you lead by example and excel at coaching and inspiring
- Proven ability to impact sales results and grow productivity
- Passionate about the customer experience and the ability to influence customer decisions and employee behaviour
- Aptitude, strong interest in technology
- Self-motivated, competitive, a strong communicator, organized and detail-oriented
- Ability to work retail hours
**Salary and Benefits**
- Competitive Salary: 40K to 60K annual. Later is a combination of Base Pay and Store Performance based bonus.
- Generous and lucrative wireless plan sales compensation program
- Optional benefits after 3 months of service
- Professional training, growth, and development opportunities
- Employee discount on goods and services
- Become part of the Telus Ambassador Program and get 40% off your monthly Telus mobility bill
- Telus/Koodo Friends & Family rates
**Mobile Klinik** is an equal opportunity Employer, we are equally committed to providing accommodations for persons with disabilities. Reasonable accommodations are available at all stages of recruitment, selection and employment. If you require an accommodation, we will work with you to meet your needs.
**Salary**: $40,000.00-$60,000.00 per year
**Benefits**:
- Extended health care
- Store discount
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Bonus pay
- Commission pay
Ability to commute/relocate:
- Edmonton, AB: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Describe an opportunity at Mobile Klinik, that you could leverage to activate customers on a TELUS or Koodo plan, if they came in for a Apple iPhone 8 screen repair?
- Describe your management style and how you motivate your staff?
**Experience**:
- Mobile Repair: 1 year (preferred)
- Retail management: 1 year (required)
- Retail sales: 1 year (required)
Work Location: In person
Expected start date: 2023-09-01
