Bilingual (French/english) Customer Service Rep
6 months ago
Join our Ford Credit team as we create tomorrow We are looking for bright, enthusiastic, and team-oriented individuals to join our team. Our work atmosphere is fast-paced, innovative, and people oriented. If you’re customer-focused, driven and seeking the opportunity to experience exciting challenges and growth, look no further.
As part of the Ford Credit family, you’ll enjoy excellent compensation and a comprehensive benefits package that includes a generous savings and stock investment plan (SSIP), quarterly profit-sharing, defined-contribution pension, tuition subsidies, vehicle discounts, a flex spending account with options to purchase extra vacation, allocate into a health care spending account and much more. You’ll also experience exciting opportunities for professional and personal growth and recognition.
**NOTE: Although this is a remote Bilingual (French/English) Customer Services Rep position - there is a requirement to attend the training in person, located in Edmonton, AB (minimum of 5 weeks). In order to be eligible for this position you must reside in the Edmonton area.**
- Post-secondary education preferred
- Ability to handle unique situations
- Strong listening and problem solving skills
- Work effectively in a team environment
- Courteous and professional phone etiquette
- Proficient in utilizing today’s technology
- Independent problem-solving skills
- Ability to work flexible hours/shifts
- 6:00pm MST & Friday 7:00am - 5:00pm MST.
- Assist the CSC to drive results to meet or exceed Customer Satisfaction (CSI) objective by approaching all customer contacts as an opportunity to make a difference.
- Focuses on maintaining availability during critical service periods.
- Maintains composure when dealing with irate customers.
- Documents customer contact and all information in a neat and well-organized manner.
- Maintains control of conversation and probes for information.
- Directly addresses each customer concern in a positive and courteous manner.
- Anticipates future customer questions and attempts to resolve in one contact.
- Educates the customer on Ford Credit policies and procedures while offering a blameless apology for customer inconveniences.
- Displays ownership and goes above and beyond to resolve customer issues and minimize call transfers.
- Attempts are made to collect payments before 45 days past due, keeping transfers to BC Loss Prevention Departments to a minimum.
- Display ownership and Ford+ mindset to resolve customer concerns.
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