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Representative - Customer Service

4 months ago

Langley, Canada EECOL Full time

**Why You’ll Love EECOL**

When you join EECOL, you become part of a global leader in business-to-business distribution, logistics services and supply chain management solutions. We take pride in having an inclusive and family-like work environment. We provide a compensation package that offers competitive wages, flexible hours, excellent benefits, and a career you can be proud of. There are endless opportunities with our promote-within culture

**What’s in it for You**
- Permanent, full-time positions, Monday through Friday. Weekends and evenings are for friends, family, and fun, not work
- Enjoy regular salary reviews and incentive opportunities.
- EECOL is not just a job, but a company where you can learn, develop, and build your career All training provided. We promote within; excellent opportunities to advance along with educational assistance so you can pursue your career goals.
- A benefits package designed with your total well-being in mind including generous paid time off, comprehensive insurance options for you and your family, generous flex benefits, health & dental plan, disability, life insurance, vision care, and a retirement savings plan including Pension, RRSP and TFSA opportunities to save for the future
- Enjoy a wide variety of perks including discounts on travel, vehicles, entertainment, shopping and many more.

**Responsibilities**:

- Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
- Generate sales through personal contact with walk-in and/or telephone customers, repeat customers and sales leads, providing information on products, pricing and delivery
- Maintain a high level of service to existing customers; managing the customer relationship from contract execution through delivery to after sales service; and generating additional sales through up selling.
- Maintain a professional appearance, demeanor, and attitude at all times.
- Receive and process customer orders, recommend substitutions, prepare and input sales data and expedite orders
- Process and monitor special orders and update customers
- Assist customers picking up their orders
- Maintain a high level of product and service knowledge
- Endure accuracy in all transactions, inventory, and procedures
- Participate in all promotional activities and work with suppliers on counter days
- Process payments for cash account customers.
- Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
- Back-up support to sales counter with walk in and telephone inquiries.

**Qualifications**:

- High School Diploma or Equivalent required
- 2-4 years of relevant experience
- Solid interpersonal skills that allow one to work effectively in a diverse working environment
- Able to effectively communicate both verbally and in writing
- Able to work well under pressure
- Strong attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

**Are You Ready to Launch Your Career with EECOL?**

Founded in 1919, we have been offering competitive value and superior service for over 100 years with over 60 locations in Western Canada. EECOL is one of Canada's leading electrical products distributors. Our employees stay for the long-term because we offer a rewarding and exciting career, not just a job The majority of our team started in entry-level positions and have enjoyed a variety of career paths taking them to leadership roles throughout the organizations. Don’t miss out on this opportunity; join our team today
- We are an Equal Opportunity Employer. It is our policy to not discriminate against any job applicant or employee based on age, race, religion, color, handicap, sex, physical condition, disability, sexual orientation, gender identity, national origin, or protected veteran status or any other protected status. This policy includes but is not limited to the following: recruitment and employment, promotion, demotion, transfer, compensation, selection for training including apprenticeship, layoff, or termination._