Technical Support Consultant

4 months ago

Mississauga, Canada iS5 Communications Full time

Regular, Full time Mississauga, Ontario / Working from Home

**What you’ll be doing**:
**Responsibilities**:
The primary responsibilities of the role will be but not limited to:
Research, strategize, develop, and implement training material and deliver training.
Perseverance, dedication, and self-motivation to bring ideas and initiatives to further develop successful Professional Services Consulting and Training.
Pre-Sales and Post-Sales Support.
Participate in Customer meetings to discuss analyze training or Network Design requirements.
May be required to travel to customer site where required.
Provide weekly executive update reports.
This role Directly reports to the EVP of Marketing and Services & Support.
Work closely with the Key Executive Team on projects.
Ability to meet with end-users and gather functional requirements.
User Acceptance Testing (UAT) and debugging software.
Team-oriented and works collaboratively to achieve team goals.
Proven ability to work independently with minimum guidance.
Ability to travel globally or where customer projects reside.
Help to promote the Consulting and Training Services to customers.
Assist with the development of CRM trouble ticketing system for support.
Assist develop with processes for Technical Support.
May on occasion where required attend tradeshows.
Train other team members.

**Qualifications**:
University Degree or College Diploma in Computer Science, Computer Engineering, Networking, Telecommunications.
7 plus years practical experience with strong knowledge of L2/L3 protocols - OSPF, BGP, MPLS, RSTP, TCP/IP, Cyber Security, RADIUS/TACACS, IPV6, SNMP, NMS.

**Industry Certifications**: CCNP, JNCP, CISSP or higher.
Strong technical troubleshooting and diagnostic skills, ability to implement quick workarounds to technical problems.
Teamwork and Collaboration; Adaptability; Initiative, Integrity, Individual Accountability, Organizational Excellence.
Strong PC skills (MS Office Suite).
Critical Thinker and Problem Solver.
High energy and organizational commitment.
Excellent communication skills (written and spoken).

**To fit in our growing and diverse team, you must be**:
Critical thinker and problem solver
Proactive and energetic, creative and self-starter
Team-oriented and collaborator, committed to the organization and its vision

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