Employment Counsellor

2 months ago

Delta, Canada MOSAIC Full time

**MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh, sel̓íl̓witulh, xʷməθkʷəy̓əm, qiqéyt, sc̓əwaθən məsteyəx, kʷikʷəƛ̓əm, q̓ic̓əy̓, qʼʷa:n̓ƛʼən̓, SEMYOME and Matsqui nations where we are privileged to carry out our mission.**

**WHY YOU SHOULD WORK WITH US**:
MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces in Canada (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the country’s largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.

**JOIN OUR TEAM**

**POSITION FUNCTION**:
The Employment Counsellor supports clients’ employment aspiration; duties include assessing clients’ employability and financial needs, developing an action plan, and monitoring and following up until the client achieves a successful job attachment outcome. As the Employment Counsellor, the position acts as a Subject Matter Expert (SME) for the WorkBC framework and policies and the WorkBC program database, coaches and supervises junior staff, and assists the WorkBC manager/coordinator in onboarding new staff and in resolving client complaints.

**KEY DUTIES AND RESPONSIBILITIES**:

- Assess potential clients’ program eligibility for the WorkBC program and refer ineligible clients to other appropriate community resources
- Interview clients and conduct a needs assessment (CNA) to understand their strengths, needs, abilities, skills, and other relevant employment-related factors to determine their employment readiness and service needs
- Develop and revise action plans for clients, collaborating with clients to agree on their objectives, services, activities, and tasks
- Support clients to develop a job search plan, complete their job search activities including job interview preparation
- Maintain excellent working knowledge of local labour market trends, community resources, the needs of job seekers and employers, and effective ways to bridge their respective needs

**MINIMUM QUALIFICATIONS**:

- A post-secondary degree, certificate or diploma in a relevant field (human resources management, career development, counselling, social work, psychology, adult education), or completion of course work in related fields, or 2 or more years of demonstrated experience in:

- Working with individuals with complex barriers and a broad range of cultural backgrounds
- Job coaching, counselling, or mentoring clients
- Conducting and interpreting clients’ needs assessments
- Implementing action plans and monitoring progress to help clients achieve sustainable employment
- Providing excellent customer service and resolving issues both in person and in a virtual service delivery environment
- Building partnerships with employers, community agencies and other stakeholders
- Current and satisfactory Criminal Record Check required

**DESIRED SKILLS AND QUALIFICATIONS**:

- Able to build rapport with clients
- Excellent interpersonal and written communication skills
- Ability to work cooperatively in a team environment
- Proficiency in Microsoft Office suite, Teams, database software, and able to operate standard office equipment
- Excellent problem-solving, collaboration and organizational skills
- Tactful, discrete, diplomatic, patient, flexible and possesses cultural sensitivity and excellent judgement

**BONUS SKILLS/CERTIFICATIONS**:

- Career Development Practitioner certified will be considered an asset
- Ability to speak a second language will be cons

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