Major Accounts Coordinator
4 days ago
With over 50 years in the Transportation industry, Midland Transport has grown into a dynamic company throughout Atlantic Canada, Quebec, Ontario and the northeastern United States. This continued growth and success has been driven by our professional and dedicated team of 1900 employees, drivers and owner operators as well as our Company Values that drives our Superior Quality Service.
**Benefits To Joining Midland**:
- A dynamic, safe, and rewarding work environment
- A flexible health, drug, dental, and vision plan
- RRSP matching program
- Employee & Family Assistance Programs
- Health & Wellness reimbursements, includes gym memberships, fitness classes or online workout programs
- 3 weeks' paid vacation
- Free parking, an onsite fitness center open 24/7, and an onsite cafeteria
- Maternity leave top-up program
- Growth and progression opportunities within Midland Transport and large network of the JD Irving group of companies
- Take ownership of the assigned key accounts and portfolio, ensuring exceptional customer experience and expectations are met
- Proactively review and monitor assigned portfolio to prevent issues
- Ensure all customer inquiries and concerns are handled and escalated with Superior Quality Service
- Assist with onboarding of new accounts
- Run daily, weekly and period-end reports in a variety of different formats
- Communicate with operations and sales when required and ensure all parties are updated on items and issues as they occur
- Assist with overflow in the call center as requested
- Coordinate special movement of freight, trace shipments and research adjustments
- Education Required: Minimum High School diploma or College Diploma
- 2-5 years call center experience in a fast-paced environment
- **Bilingual - fluent in both English and French**:
- Exceptional verbal, written and listening communication skills
- Ability to analyze and solve problems with strong attention to detail
- Knowledge of the transportation industry (asset)
- Passionate & proactive in identifying opportunities to enhance value for our customers
- Proactive and able to assimilate new information quickly
- Well-developed interpersonal customer service skills
- Ability to work independently; and in a team environment
- Ability to take the lead and drive resolution when issues arise
- Proven ability to build and maintain lasting relationships with customers and team members
- Well versed in the Microsoft Office suite of tools, including strong Excel skills.
Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.
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