IT Supervisor

**IT Supervisor**

This is a permanent, full-time position located in _**Peterborough, Ontario**_. This position will require on site support.

**Main Accountabilities**
- Support and oversee the IT department's strategic direction and provide input on long-term departmental goals.
- Manage IT department operational and strategic planning, including capturing business requirements, review and project planning. This includes collaboration with key stakeholders to ensure corporate alignment on the IT roadmap/pipeline.
- Establish and monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) with third-party and internal services to maintain minimum level of service.
- Proactively evaluate and enhance the security and resilience of the network and IT assets.
- Act as the central point of contact for corporate cybersecurity. This includes monitoring, actioning, remediating, escalating and cataloging any incidents that may arise.
- Support the development and refinement of the DRP, BCP, DLP to ensure the confidentiality, integrity and availability of organization data and information systems.
- Manage financial aspects of the IT department, including purchasing, budgeting, and budget review.
- Provide ad-hoc IT operations support where needed and be responsible for directing third-party IT

managed service provider for complex issues/tasks.

onboarding, off-boarding and service level tracking.
- Support IT contract management and vendor selection activities including negotiations, contract

renewals and signing, etc.
- Manage IT staffing and resource allocation, including recruitment, supervision, scheduling,

development, evaluation, and disciplinary actions.
- Develop and implement IT policies and best

**Qualifications**

Bachelor’s degree (or 3-year diploma) in computer science, information systems, business administration or related field, with equivalent work experience.

**Experience**:
Experience managing third-party IT managed service providers. Prior experience in a similar organization (i.e. small business IT management) as well as 3+ years of experience in IT management.

Certified in ITIL Service Standards, PMP, and/or similar IT service and project management standards would be considered an asset.

**Skills (Technical Skills)**:

- Strong understanding of computer systems (hardware/software), networks, etc.
- Excellent organizational, leadership and communication skills.
- Demonstrated ability to consult and advise users of information technology solutions. Able to prioritize and create a work plan.
- Experience in budget preparation, business case preparation, cost benefit analysis reviews, etc.
- Formal training (or equivalent experience) with data retrieval methodologies and Query/Reporting tools;
- Experienced in supervising consultants and contract employees, including overseeing performance, ensuring adherence to project specifications, conflict management and facilitating clear communication and alignment with organizational goals.
- Knowledge of industry standard software development tools and methodologies;
- General technical knowledge of computer hardware including desktop and network servers and how they inter-relate with information systems and databases, including a general knowledge of network connectivity, integration, and protocols;
- Possess initiative, stability, and high personal integrity; and must be able to adapt to a changing IT environment.
- Demonstrated ability to manage resources within established timeframes and budgets.
- Possess personal qualities (initiative, stability, etc.) required for suitable performance of duties;
- Proven ability to integrate and collaborate within a senior technical team;
- Demonstrated commitment to safety and
- Must hold a valid drivers license.

**Job Types**: Full-time, Permanent

Pay: $95,000.00-$115,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Work from home

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Information Technology: 3 years (required)

Work Location: Hybrid remote in Peterborough, ON K9L 1P8