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Special Order Customer Experience Rep

4 months ago

Montréal, Canada Staples Full time

**Special Order Customer Experience Rep (Hybrid)**

**Staples is business to business. **You’re what binds us together.

Staples Promotional Products is the world's most trusted source for branded merchandise - that's right: we put company’s logos on custom product to showcase THEIR brand As an unprecedented 11-time winner of the Distributor of the Year Award and the highest-ranking Canadian distributor on the North American Top 40 list, we are committed to providing outstanding service and exceptional value. That's why companies large and small, all over the world, turn to us for the resources they need to increase brand reach and visibility.

**What you’ll be doing**:
Support Customers and Sales Reps with custom product selection, quote generation, and order processing to ensure promo orders deliver on time, every time
- Work with one or more assigned Sales Rep Teams to service key accounts with product sourcing, quotes, order-entry, order processing, order follow-up, order delivery and invoice resolution
- Collaborate with Sales Reps to source and present creative Branded Merchandise for our customers.
- Have direct contact with clients via sending quotes, order confirmations, art proofs, and tracking details, and answering any client inquiries about current quotes, orders and closed orders/invoices
- Have direct contact with vendors via product sourcing, purchase order generation, tracking of proofs and order status updates, confirmation of net pricing and delivery dates
- Ensure open orders are invoiced in a timely fashion
- Provide exceptional customer service solutions to key customers

**What you bring to the table**:

- Exceptional customer service skills
- Highly proficient business written and verbal communication skills, as well as the ability to discern message content
- Strong organizational skills and the ability to handle and prioritize multiple tasks/projects simultaneously
- Strong attention to detail
- Technical proficiency to learn order processing system
- Proficient use of Microsoft programs (Excel, Outlook, Word, and PowerPoint)

**Qualifications**:
**What’s needed
- Qualifications**
- 2+ years of related or transferrable experience
- 2+ years of Customer service experience

**We Offer**:

- Competitive salary.
- Inclusive culture with associate-led Business Resource Groups and resources such as the Social Justice Resource Centre.
- Flexible PTO and Holiday Schedule (10 observed paid holidays), Online and Retail Discounts, Company Match RRSP, Benefits and Physical and Mental Health Wellness programs.
- Growth & development opportunities.
- Interested in joining the team? Check out our_ _perks and benefits_ _