Director - Professional Services

6 months ago

Pickering, Canada Advotek Full time

AdvoTek Recruitment is sourcing **a Director, Professional Services **with 7+ years of experience for our trusted clients Professional Services team. The client, a Solutions and Software company with a global client base, services the Legal and Corporate Legal markets with a best of breed SAAS Solution.

Work with a collaborative team focused on technology, best practices, a global client base, and 100% remote Our client offers a market salary, a team performance bonus, three weeks PTO +, and a complete benefits package.

**Core Values **Our client prides themselves on living and executing their core values Innovation, Diversity, Experience, Partnership, Integrity, and Gratitude

The **Director, Professional Services **will be responsible for the strategic direction and effective delivery of all professional services including consulting, implementation services, migration, and training to the company's customers.

**ABOUT THE ROLE**

Reporting to the President and serving as a key member of the Company's leadership team, this position requires an ambitious, tenacious, intelligent, collaborative and strategic thinker who can deliver results, solve problems, learn the Company's business/products, provide demonstrable, measurable support to the Company's selling teams, and lead the Company's internal delivery professionals through structured skills development, goals setting and delivery of effective consulting and implementation services.

**Accountabilities & Responsibilities include but are not limited to**
- Direct supervision and full management responsibility for the Company’s Professional Services Team.
- Direct, manage, and continuously improve all aspects of professional services including project management, consulting, and training.
- Continually look to improve departmental process and delivery of products and services to streamline communications and improve effectiveness and efficiencies where necessary
- Hire, build, staff, train and motivate and retain the Company’s Professional Services team.
- Manage and expand the existing Professional Services delivery capabilities both with existing and new staff and partners.
- Partner with the Company's sales organization to sell and deliver professional services
- Ownership and development of the program components: including service delivery management, program governance and P&L for Professional Services.
- Identify opportunities for improvement in delivery and best practices. Coordinate with Operations team to ensure best practices are captured and implemented within the Professional Services team.
- Participate in the Company's annual budgeting process and then manage Professional Services operations within the parameters of the approved annual budget.
- Work with peer level executives, provide the organization with strategic insight and fully participate as an active and collegial member of the Company's Leadership Team.
- Participate in opportunities to provide blog content and other web content as well as industry speaking opportunities with clients, other staff members and partners where appropriate and based on experience/expertise.
- Lead by example in ensuring our clients strong commitment to customer satisfaction remains a hallmark of the professional services team.
- Responsible for reviewing and responding to escalated incidents
- Present on behalf of the company at conferences, trade shows, client engagements, etc.

**Qualifications & Experience**
- Minimum of 10 years’ experience involved in delivery of organizational resilience services in either an internal or external role.
- Experience selling and managing the delivery of Professional Services closely aligned with sales and support of organizational resilience software.
- Professional Services sales support and delivery leadership experience with increasing responsibility supporting the strategic and tactical needs of a sales and delivery organization with demonstrated success.
- Excellent professional services delivery skills including in particular facilitation of executives through various engagements associated with design, launch, and enhancement of organizational resilience management programs.
- Ability to work and communicate in a remote environment
- Industry experience in Legal, Financial Services, banking and professional accounting is considered an asset.
- Strong technical skills coupled with an ability to communicate well technically and to business stakeholders in consultative situations.
- High level of critical and logical thinking, analysis, and reasoning to identify underlying principles, reasons, and facts
- Demonstrate drive, passion and flexibility
- Work well under pressure

**Personal Traits**
- Excellent communication, interpersonal and influencing skills (internal, external and across various levels)
- Demonstrated experience working cross-functionally while driving change throughout the organization
- Tenacious and motivated with a willingness to le

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