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Product Support Manager
4 months ago
The Product Support Manager is responsible for the integrity, growth and profitability of the Branch by maintaining and supporting company objectives through the effective management and growth of the parts and service operations.
**As a Product Support Manager, YOU will experience**:
- Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
- Working for the best in class equipment dealer and with the premium Caterpillar brand
- Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
- Competitive total rewards including: wages, benefits, and premiums (as eligible)
- An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada
**In a typical day, YOU will**:
- Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont’s Health and Safety Policies, Programs and initiatives
- Manage all branch parts and service objectives and ensure they are met
- Provide administrative and policy guidance to direct reports on Toromont and Caterpillar policies
- Lead a high level of customer focus and maintain trusted relationships
- Review and monitor operational expenses and financial reports
- Develop and define P&S budgets and reforecasts, manage departmental performance to meet objectives/commitments
- Develop, implement and manage improvements in all aspects of product support
- Lead, inspire and coach employees to achieve personal and corporate objectives
- Actively pursue business in the territory to support equipment, parts and service
- Collaborate and work closely with Sales Teams
- Collaborate with, develop and coach Planning Team
- Work with a sense of urgency and foster a team environment to encourage growth
- Liaise with the Heavy Equipment group on both sales and service issues
**Must-haves for this role**:
- Minimum post-secondary education
- 5 years experience in a managerial position
- Strong technical aptitude, and knowledge of the industry
**About Toromont Cat**
- With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar, Toromont Cat takes care of our employees who take care of our customers When you join our team, you become a member of the Toromont family. _Your success is our success_
Le directeur du service après-vente est responsable de l'intégrité, de la progression et de la profitabilité de la succursale en maintenant et en soutenant les objectifs de l'entreprise par la gestion efficace et la croissance des opérations de pièces et de service.
**En tant que directeur du service après-vente, VOUS aurez la possibilité de**:
- Travailler au sein de l'une des entreprises les plus sécuritaires de l'industrie, où votre sécurité et votre bien-être sont notre priorité la plus importante
- Travailler pour le meilleur concessionnaire d'équipement de sa catégorie et avec la marque haut de gamme Caterpillar
- Apprendre, de grandir et de se développer en permanence avec l'équipe de Toromont grâce à nos équipes de formation internes qui sont axées sur votre réussite
- Obtenir une rémunération globale concurrentielle, y compris les salaires, les avantages sociaux et les primes (selon l'admissibilité)
- Avoir une possibilité d'horaires de travail flexibles et des occasions de travailler à plusieurs endroits dans l'est du Canada
**Au cours d'une journée typique, VOUS effectuerez les tâches suivantes**:
- Donner l'exemple en adoptant des comportements de travail sécuritaires, respectueux de l'environnement conformément aux politiques, programmes et initiatives de Toromont en matière de santé et de sécurité
- Gérer tous les objectifs de la succursale en matière de pièces et de service et veiller à ce qu'ils soient atteints
- Fournir des conseils administratifs et stratégiques aux subordonnés directs sur les politiques de Toromont et de Caterpillar
- Mettre l'accent sur le client et entretenir des relations de confiance
- Examiner et surveiller les dépenses opérationnelles et les rapports financiers
- Développer et définir les budgets et les prévisions des pièces et service, gérer les performances du service pour atteindre les objectifs/engagements
- Développer, mettre en œuvre et gérer les améliorations dans tous les aspects du soutien après-vente
- Diriger, inspirer et encadrer les employés pour qu'ils atteignent leurs objectifs personnels et ceux de l'entreprise
- Rechercher activement des contrats sur le territoire pour soutenir les v
