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Customer Excellence Coordinator

4 months ago

Beamsville, Canada Xeist Inc. Full time

**Xeist is growing, quickly**

**Key Responsibilities**:
Sales Support and Administration:

- Efficiently handle order intake, ensuring accurate and detailed information is captured for seamless processing.
- Provide support to the production team, ensuring orders are processed accurately and efficiently.
- Collaborate with production and shipping teams to monitor and track order progress, proactively addressing any potential delays or issues to the account team or customers directly
- Utilize organizational skills to address and resolve customer concerns, ensuring a seamless customer journey from order placement to delivery.
- Gather feedback from customer touchpoints to understand ways we can improve process to make their touchpoints with Xeist seamless

Administrative Support:

- Offer administrative support to the executive and accounts team
- Assist in the preparation of reports, presentations, and other materials to support executive decision-making.

Customer Support:

- Support aspects of the customer journey from order intake to delivery, providing timely updates and addressing any customer inquiries or concerns.
- Ensure clear and effective communication between customers and internal teams, fostering a collaborative and customer-focused environment.
- Professional Representation:Attend industry events, customer events, team fittings to help expand the professional network, and represent Xeist Sports in a customer-focused and professional manner.

**Requirements**:

- Minimum of 2 years of experience in customer service or administrative roles.
- Demonstrated ability to manage multiple tasks simultaneously with a keen attention to detail.
- Proven track record of efficient time management and prioritization in a fast-paced environment
- Demonstrated ability to manage multiple tasks simultaneously with a keen attention to detail.
- Proactive mindset in anticipating needs, identifying potential issues, and implementing preventive measures.
- Willingness to take initiative and contribute to the continuous improvement of administrative processes.
- Experience working collaboratively with cross-functional teams, contributing to a positive and efficient work environment.
- Self-motivated and results-driven, with the ability to work independently and collaboratively.
- Proficiency in CRM, ERP and other software tools.
- A passion for sports and a commitment to delivering outstanding customer experiences.

Pay: $45,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Administrative: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

Application deadline: 2024-01-20